Customer Service Representative
hace 7 días
Job Overview
We are seeking a highly skilled and motivated Front Desk Supervisor to join our team at Marriott Worldwide. As a key member of our front office staff, you will be responsible for ensuring that every guest has a memorable and enjoyable stay.
Main Responsibilities:
- Process all guest check-ins, verifying guest identity and assigning room keys.
- Set up accurate accounts for each guest according to their requirements.
- Enter Marriott Rewards information and ensure rates match market codes.
- Secure payment prior to issuing room keys and verify/adjust billing.
- Compile and review daily reports/logs/contingency lists and complete cashier and closing reports.
Requirements:
- Friendly and courteous demeanor with excellent communication skills.
- Able to work in a fast-paced environment and multitask effectively.
- Basic computer skills and knowledge of POS systems.
- Ability to lift up to 10 pounds and stand for extended periods.
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