Inbound Operations Lead

hace 3 días


Alajuela, Alajuela, Costa Rica 3M A tiempo completo
Job Description
We're seeking an Inbound Team Lead to join our Medical Solutions Division team at 3M. As a key member of our team, you will be responsible for leading our inbound operations, collaborating with business stakeholders, and developing analytics and reports to inform business decisions.

Responsibilities
- Collaborate with business stakeholders to raise awareness and understanding of processes to identify opportunities
- Participate in daily team meetings to discuss recent activities, daily activities, and barriers to completing work
- Call center-type of duties, tasks, and activities
- Excellent organizational and time management abilities to ensure multiple tasks are completed by designated deadlines
- Self-motivated, and able to work effectively in cross-functional groups, and with internal and external customers

Requirements
- High school diploma or equivalent experience
- Customer service or similar knowledge and degree
- 1-3 years of experience in teams handling customer-facing and call centers
- Strong written and oral communication skills in English (C1) is a must
- Leadership skills
- Experience with report generating, analyzing, and presenting data in an easy-to-understand format
- Experience with high-volume data entry
- Ability to adapt to a rapidly changing environment
- Microsoft Office advanced knowledge
- Excellent communications, writing, and oral presentation skills
- Team-oriented person who can focus on details and quality

Bonus Information
We are committed to creating a workplace where everyone can thrive, and we believe that every employee brings unique perspectives and experiences that enrich our company culture. We also offer a competitive salary and benefits package, including health insurance, retirement savings plan, and paid time off.
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