IT Infrastructure Engineer
hace 7 días
Company Overview
Syniverse is a leading global company that connects the world. We believe in innovation and providing our customers with exceptional service. Our team works tirelessly to develop cutting-edge technology that meets the evolving needs of our clients.
About the Role
We are seeking an experienced Technical Support Manager to join our team. As a key member of our infrastructure team, you will be responsible for providing escalated technical support for complex technical issues, coordinating support cases, and leading internal technical resources to resolution.
Key Responsibilities
- Provide escalated technical support for complex technical issues.
- Coordinate escalated support cases and lead internal technical resources to resolution.
- Analyze and resolve assigned tickets using root cause analysis.
- Install, monitor, maintain, support, and optimize production server hardware and software.
- Participate in ticket review process and provide severity and scope analysis.
Requirements
- Bachelor's degree in Computer Science, Electronics, or Telecommunication, or equivalent work experience.
- Certification on operating systems and databases (preferred).
- Exceptional customer service skills and demeanor.
- Excellent analytical, multitasking, and communication skills.
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