Remote Infrastructure Engineer

hace 4 días


San José, San José, Costa Rica Akamai A tiempo completo

**Transforming IT at Akamai**

We're looking for an experienced Remote Infrastructure Engineer to join our IT Support team. As a key member of our team, you'll be responsible for providing top-notch support services to our customers.

Main Responsibilities:

  • Monitoring system metrics to identify potential issues and provide prompt support
  • Owning the incident and service request life-cycle to ensure timely resolution updates to customers
  • Following internal SLA and OLA agreements to ensure high-quality service delivery

Requirements:

  • 1-3 years of experience in IT Infrastructure Operations
  • Strong understanding of Linux and Unix administration
  • Experience with Internet protocols, Enterprise Security, and DDoS protection
  • Excellent debugging and troubleshooting skills
  • Excellent communication and written skills to articulate technical information

Benefits and Perks

We offer a comprehensive benefits package that includes health, financial, family, and time-off benefits. Our goal is to provide you with opportunities to grow, flourish, and achieve great things.



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