Retail Business Analyst

hace 5 días


San Francisco, Heredia, Costa Rica Auxis A tiempo completo

Job Summary

We are seeking a detail-oriented Data Analysis Specialist Level I to join our team at Auxis. As a key member of our support services team, you will be responsible for providing exceptional customer service and technical support to our clients.

Responsibilities:

  • Manage incident and request queues for Auxis clients and assign tickets as appropriate.
  • Provide first-level contact and convey resolutions to customer issues.
  • Escalate unresolved queries to the next level of support.
  • Utilize excellent customer service skills and exceed customers' expectations.
  • Ensure proper recording, documentation, and closure of incidents and requests.
  • Recommend procedure modifications or improvements.
  • Maintain knowledge of relevant product offerings, current support policies, and methods of support delivery.
  • Other related tasks and responsibilities as directed by the Auxis Service Support Team Lead.

Skills and Qualifications:

  • English - Spanish language proficiency (oral and written) with 85% or higher accuracy.
  • No experience required, but at least 1 year of technical support experience is preferred.
  • Knowledge/training in IT best practices or frameworks such as ITIL is desired.
  • Ability to adjust schedule based on account needs.
  • High school diploma required.
  • Excellent communication skills and involvement.
  • Demonstrated experience in providing high levels of customer satisfaction and performance in high transaction volume/high demand environments is preferred.
  • Presentation and polite, tactful, and friendly character.


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