Crm And Bi Support Analyst
hace 1 día
We are seeking a highly skilled CRM and BI Support Analyst to join our team at Emerson. This role will play a crucial part in ensuring the successful implementation and adoption of integrated tools, techniques, and processes.
Responsibilities- Resolve issues requiring simple explanations and user training
- Ensure communication with ITSS and Program Management Teams to enable timely resolution of issues
- Track reported issues and ensure effective and timely resolution
- Work with World Area CRM support team to resolve issues
- Consolidate system improvement requirements raised by CRM users
- Participate in functional business requirement analysis and Functional Requirements Specifications for system changes and new functionalities
- Build new requirements
- Host and discuss details of requirements coming from users
- Understand different tools that work with or integrate with CRM
- Provide BI support in the creation and maintenance of PowerBI dashboards and help maintain the integrity of the data
To be successful in this role, you will need:
- CRM On Demand, Sales Cloud, Service Cloud upgrade or implementation experience of at least 2 years
- Solid understanding of Sales and Marketing processes and methodologies
- B.A. or B.S. or similar (IT, IS, Computer Science, Computer Engineering or similar) or 1-2 years of experience in CRM as Administrator or User
- Microsoft Office Software knowledge (Power Point, Excel, Word, Power BI)
- Intermediate PowerBI and Excel Skill Level
- Ability to communicate clearly and concisely, both orally and in writing
- Excellent English Skills
- Ability to travel globally
- Strong leadership and time management skills with the ability to prioritize, handle multiple tasks and meet deadlines
- Possess strong analytical, communication and organizational skills
- Passionate about Design Thinking and creating outstanding user experiences
- Structured thinking with strong issue-based problem-solving skills
- Ability to plan and manage short and long-term projects
- Ability to work with people in varied organizational relationships
- Ability to maintain confidential information
The estimated salary for this position is $80,000-$110,000 per year, depending on location and experience.
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