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Responsibilities
* Respond to and resolve customer issues through problem-solving, collaboration, and research
* Utilize troubleshooting tools to help resolve customer issues
* Document technical work and research
* Collaborate with cross-team and cross-product technical issues to resolve moderately complex customer issues
* Assist in the implementation of end-to-end readiness programs, such as mentoring, knowledge sharing, or technical document creation
* Develop readiness content and mentor new Technical Support Engineers