AML Compliance Associate

hace 2 semanas


San José, San José, Costa Rica Western Union A tiempo completo
Job Description

We are seeking an AML Compliance Associate to join our team in Santa Ana, Costa Rica. As a key member of our KYC team, you will play a critical role in providing support on Anti Money Laundering (AML) compliance programs for customers, agents, and/or services associates.

Key Responsibilities
  • Receive and make calls to customers to interview them about their use of Western Union services.
  • Assess AML knowledge when handling transaction refunds.
  • Make decisions after reviewing customer information via phone and/or mail, communicating the outcome to consumers, agents, and/or service associates.
  • Follow up on customer activity reviewed by previous senior specialists, contacting customers via phone and/or email to collect required information and/or documentation.
Requirements
  • Anti money laundering compliance background or customer service experience in a related banking field is desired.
  • Proficiency in English language (B2+).
  • High School degree required.
  • Analytical and research skills, as well as attention to detail, are essential.
Benefits
  • A competitive salary of $45,000 per year.
  • Short-term incentives and multiple health insurance options.
  • Accident and life insurance.
  • Access to best-in-class development platforms.
  • Hybrid work model with opportunities for face-to-face collaboration and learning.
  • Flexible working arrangement with a minimum of three days per week in the office.
  • Additional benefits include Asociación Solidarista, in-house company doctor services, transportation services options, referral program award, employee resource groups, and Pan American Medical and Life insurance.


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