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Job Overview
The Global Employment Outsourcing Team Leader plays a crucial role in overseeing the daily operations of the GEO team, ensuring exceptional experiences for employees and clients alike. This position is responsible for leading a team of professionals, guiding them to deliver outstanding customer service and achieve set goals.
Main Responsibilities
- Set clear objectives and measure performance using key performance indicators (KPIs)
- Oversee day-to-day operations and monitor team performance
- Conduct regular performance evaluations and provide constructive feedback
- Communicate with teams regarding their performance and provide coaching when needed
- Monitor and report on team metrics, identifying areas for improvement
- Hold regular team meetings to review successes and challenges, encourage collaboration, and foster a positive work environment
- Cultivate a sense of ownership and pride among team members, emphasizing the impact of their work on the company's success
Key Skills and Qualifications
- At least 2 years of experience as a Team Leader or similar role
- Exceptional customer service skills, with a focus on delivering high-quality results
- In-depth knowledge of performance metrics and analytics
- Critical thinking and problem-solving skills, with the ability to adapt to changing situations
- Strong interpersonal and communication skills, with the ability to work effectively with diverse groups
- Excellent organizational skills, with attention to detail and a focus on meeting deadlines
About Safeguard Global
Safeguard Global is a dynamic organization dedicated to providing exceptional services to its clients and employees. As a Global Employment Outsourcing Team Leader, you will be part of a team that values collaboration, innovation, and excellence.
