Technical Operations Expert

hace 3 días


San Francisco, Heredia, Costa Rica Brenntag A tiempo completo

Our Vision for Service Excellence

Brenntag Business Services strives to provide exceptional service delivery to our clients. As a Service Management Senior Specialist, you will play a pivotal role in driving this vision forward.

Your Key Responsibilities:

  • Collaborate with Service Manager and other team leaders to align departmental objectives with key performance indicators (KPIs).
  • Analyze data related to KPIs, business processes, and other relevant measures to identify areas for improvement.
  • Develop intuitive dashboards to visualize and communicate KPIs effectively.
  • Suggest process enhancements based on data analysis to improve efficiency and effectiveness.
  • Participate in budget development, policy creation, and department control implementation.
  • Evaluate data analysis and reporting to ensure compliance with relevant service management SLAs and policies.
  • Contribute to risk management and business continuity planning from a data analytics perspective.

Your Profile:

  • Demonstrated experience in data analysis and business process improvement.
  • Advanced proficiency in Big Data Analytics, Metrics, and Predictive Analytics.
  • Expertise in ERP systems (SAP is a plus) and office productivity tools (MS Office etc.).
  • Strong proficiency in English for presentation, report writing, and communication.
  • Ability to understand and improve business processes.
  • Experience in Lean Sigma or OE, ideally to Green Belt/Lean Expert level.
  • Excellent interpersonal skills for effective collaboration and stakeholder engagement.
  • Strong ability to coordinate activities and manage priorities effectively.
  • Proactive approach to identifying opportunities for improvement and proposing solutions.

Our Offer:

  • A dynamic work environment that fosters growth and innovation.
  • A hybrid work arrangement that balances flexibility and collaboration.
  • Comprehensive benefits package that supports your well-being.


  • San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    **Job Description**We're seeking a technical operations expert to join our team at ServiceNow. As a key player in our operations group, you'll be responsible for ensuring the reliability and performance of our IT systems. Your expertise will be instrumental in driving process improvements and enhancing the overall user experience.The ideal candidate will...


  • San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

    About the Role:At Amazon Support Services Costa Rica Srl - B20, we are seeking an experienced Technical Media Delivery Expert to join our team. This is a unique opportunity for someone passionate about cloud video engineering and delivery. As a Technical Media Delivery Expert, you will work closely with our customers to design, develop, and implement...


  • San Francisco, Heredia, Costa Rica Databricks A tiempo completo

    About the Job:We are seeking a highly skilled Technical Onboarding Expert to join our team at Databricks. As a Technical Onboarding Expert, you will play a critical role in advising customers in their onboarding journey and ensuring they have a smooth and successful experience with Databricks.Your Key Responsibilities:Work closely with customers to...

  • IT Technical Expert

    hace 3 días


    San Francisco, Heredia, Costa Rica Ibm A tiempo completo

    About the JobWe are looking for an IT Technical Expert to join our team. As an IT Technical Expert, you will be responsible for providing technical support to our clients, resolving technical issues, and ensuring that our products meet the highest standards of quality and performance.Key ResponsibilitiesProvide technical support to clients, including...


  • San Francisco, Heredia, Costa Rica Citi A tiempo completo

    **Job Overview**:Citi is a leading global financial services company that seeks to hire a Data Analysis Expert for its operations. In this role, you will play a critical part in ensuring the smooth execution of HR and Payroll operations.**Key Responsibilities**:The Data Analysis Expert performs business analysis for HR and Payroll operations...


  • San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job OverviewWe are seeking a highly skilled Financial Operations Expert to support the promotions and Contra-COGS agreement review processes across Amazon businesses for key markets.


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    The ideal candidate for this Senior Business Systems Analyst role will have experience building trusted partnerships with Product, Operations, and Technology teams, and contributing to the definition and development of multi-year product roadmaps.You'll be responsible for gathering and analyzing data, providing white-glove service to top clients, and...


  • San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Global Customs Operations ExpertThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Hewlett Packard Enterprise advances the way people live and work.We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.Global Operations...


  • San Francisco, Heredia, Costa Rica Ibm A tiempo completo

    IntroductionWe are seeking a highly skilled Enterprise Technical Solutions Expert to join our team at IBM Services. In this role, you will have the opportunity to work on cutting-edge projects, collaborating with clients and internal stakeholders to deliver customized solutions that meet their technical needs.Your Key ResponsibilitiesAssist clients in...


  • San Francisco, Heredia, Costa Rica Ibm A tiempo completo

    About the JobWe are looking for a Technical Operations Specialist to join our team. As a Technical Operations Specialist, you will play a key role in ensuring the smooth operation of our technical infrastructure.Key Responsibilities:Monitor and troubleshoot technical issues affecting system performance and availability.Collaborate with development teams to...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    **Job Summary**We're seeking a Technical Support Expert to join our Experian Data Quality (EDQ) North America Professional Services team. As a key member of our team, you'll provide remote software technical support to clients, collaborating with internal teams to resolve complex technical issues and ensure exceptional customer experiences.Our team is...


  • San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    About UsOur company, Amazon Support Services Costa Rica Srl, is a dynamic and innovative organization that delivers great experiences for our customers. We are seeking an experienced Accounting Operations Expert to join our Finance Operations, Accounting & Analysis (FOAA) team.Job DescriptionIn this role, you will be responsible for managing financial data,...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Data Quality ExpertiseWe're looking for a Technical Operations Analyst to join our Experian Data Quality team. As a key member of our team, you'll be responsible for providing expert support to our clients, ensuring they achieve successful outcomes through our data quality management tools and services.Key ResponsibilitiesDetermine the best course of action...


  • San Francisco, Heredia, Costa Rica Citi A tiempo completo

    About the Job:Citi is looking for a highly skilled Cisco Network Operations Expert to join our team. In this role, you will be responsible for managing and operating the company's network infrastructure.Main Responsibilities:Manage and operate the company's network infrastructure.Provide Level 2 Technical Support for Citibank's global network with a focus on...


  • San Francisco, Heredia, Costa Rica Sgf Global A tiempo completo

    We are a company that values innovation and growth. Our mission is to deliver exceptional digital workspace technology that empowers employees to work remotely.A Technical Support Engineer at our company plays a critical role in ensuring seamless customer experiences.Main Responsibilities:Provide expert-level technical support to customers using Citrix...


  • San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Auxis seeks a skilled Cybersecurity System Operations Expert to join our team. In this role, you will be responsible for ensuring the security and integrity of our clients' operating system environments.Responsibilities:• Provide technical support and troubleshooting for operating system issues, hardware performance, security vulnerabilities, and other...


  • San Francisco, Heredia, Costa Rica Citi A tiempo completo

    About CitiCiti, a leading global bank, serves over 200 million customers across more than 160 countries and jurisdictions. With a diverse range of financial products and services, Citi caters to consumers, corporations, governments, and institutions, providing a broad spectrum of banking, credit, investment, and wealth management solutions. At Citi, we...


  • San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

    About UsWe are Cloud Software Group, a leading provider of cloud software solutions that empower businesses and individuals to achieve their goals. Our mission is to make a positive impact on the world by delivering innovative, reliable, and scalable cloud technology.Job DescriptionWe are seeking a Technical Service Delivery Expert to join our team. In this...


  • San Francisco, Heredia, Costa Rica Ibm A tiempo completo

    **Technical Support Role**We're seeking a Cloud Infrastructure Expert to join our team. In this role, you'll provide expert technical support to customers and collaborate with cross-functional teams to ensure 24x7 support operations and weekend on-call coverage.Responsibilities:- Review diagnostic information to assist in isolation of a problem cause (which...


  • San Francisco, Heredia, Costa Rica Object Technology Solution A tiempo completo

    Job SummaryThe Financial Operations and Reporting Expert will be responsible for managing financial operations and reporting processes across the organization. This role requires strong organizational skills, attention to detail, and excellent communication skills.Key ResponsibilitiesDevelop and maintain financial reporting processes and procedures.Ensure...