Technical Operations Expert
hace 3 días
Our Vision for Service Excellence
Brenntag Business Services strives to provide exceptional service delivery to our clients. As a Service Management Senior Specialist, you will play a pivotal role in driving this vision forward.
Your Key Responsibilities:
- Collaborate with Service Manager and other team leaders to align departmental objectives with key performance indicators (KPIs).
- Analyze data related to KPIs, business processes, and other relevant measures to identify areas for improvement.
- Develop intuitive dashboards to visualize and communicate KPIs effectively.
- Suggest process enhancements based on data analysis to improve efficiency and effectiveness.
- Participate in budget development, policy creation, and department control implementation.
- Evaluate data analysis and reporting to ensure compliance with relevant service management SLAs and policies.
- Contribute to risk management and business continuity planning from a data analytics perspective.
Your Profile:
- Demonstrated experience in data analysis and business process improvement.
- Advanced proficiency in Big Data Analytics, Metrics, and Predictive Analytics.
- Expertise in ERP systems (SAP is a plus) and office productivity tools (MS Office etc.).
- Strong proficiency in English for presentation, report writing, and communication.
- Ability to understand and improve business processes.
- Experience in Lean Sigma or OE, ideally to Green Belt/Lean Expert level.
- Excellent interpersonal skills for effective collaboration and stakeholder engagement.
- Strong ability to coordinate activities and manage priorities effectively.
- Proactive approach to identifying opportunities for improvement and proposing solutions.
Our Offer:
- A dynamic work environment that fosters growth and innovation.
- A hybrid work arrangement that balances flexibility and collaboration.
- Comprehensive benefits package that supports your well-being.
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