ITSM and Microsoft Tools Implementation Specialist
hace 1 día
We are seeking a highly skilled Cloud Destinations IT Service Management Expert to join our team. As a key member of our IT department, you will be responsible for implementing and optimizing ServiceNow solutions.
Key Responsibilities:
- Develop and implement comprehensive project plans, including scope, goals, timelines, and resource allocation.
- Lead cross-functional teams consisting of technical specialists, developers, and business analysts.
- Oversee the integration of Microsoft tools such as Azure DevOps, SharePoint, and Teams with existing IT systems and processes.
- Conduct regular quality assurance reviews to assess project deliverables and identify areas for improvement.
- Proactively identify project risks and develop mitigation strategies to minimize impact.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field (Master's degree preferred).
- Project Management Professional (PMP) or similar certification preferred.
- Proven experience managing technical projects, specifically related to ServiceNow and Microsoft tools.
- In-depth understanding of IT service management processes and best practices.
- Strong leadership and team management skills, with the ability to inspire and motivate teams.
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