ITSM and Microsoft Tools Implementation Specialist

hace 1 día


San José, San José, Costa Rica Cloud Destinations A tiempo completo
Job Summary

We are seeking a highly skilled Cloud Destinations IT Service Management Expert to join our team. As a key member of our IT department, you will be responsible for implementing and optimizing ServiceNow solutions.

Key Responsibilities:

  • Develop and implement comprehensive project plans, including scope, goals, timelines, and resource allocation.
  • Lead cross-functional teams consisting of technical specialists, developers, and business analysts.
  • Oversee the integration of Microsoft tools such as Azure DevOps, SharePoint, and Teams with existing IT systems and processes.
  • Conduct regular quality assurance reviews to assess project deliverables and identify areas for improvement.
  • Proactively identify project risks and develop mitigation strategies to minimize impact.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field (Master's degree preferred).
  • Project Management Professional (PMP) or similar certification preferred.
  • Proven experience managing technical projects, specifically related to ServiceNow and Microsoft tools.
  • In-depth understanding of IT service management processes and best practices.
  • Strong leadership and team management skills, with the ability to inspire and motivate teams.

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