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IT Service Representative
hace 7 días
**Job Overview:**
We are seeking an experienced Technical Support Representative to provide top-notch technical assistance to Aligntech employees worldwide. As a valued member of our team, you will contribute to the success of our organization by delivering exceptional customer service and technical support.
**Primary Responsibilities:**
- Diagnose and resolve technical issues promptly and efficiently.
- Participate in on-call rotations and severity bridge activities.
- Maintain accurate case records and communicate status updates to management and end-users.
- Support the development of knowledge base articles and standard operating procedures.
**Role Requirements:
This position demands a high level of technical expertise, problem-solving skills, and effective communication abilities. You will work closely with cross-functional teams to achieve shared goals and maintain excellent relationships with customers and stakeholders.
**Essential Qualifications:
A High School diploma or equivalent is required, along with relevant technical experience (1-3 years). Proficiency in multiple languages is an asset, particularly English. Familiarity with CISCO, Microsoft Office, and other technical tools is necessary.
