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Continuing Education Professional

hace 1 semana

San Francisco, Heredia, Costa Rica Straumann Group A tiempo completo
Education Support Representative Job Description:

The Straumann Group is seeking a detail-oriented Education Support Representative to provide exceptional customer support and coordinate educational programs for French-speaking customers in Canada. In this role, you will work closely with education planners to ensure the successful delivery of educational programs.

Key Responsibilities:
- Provide technical support and guidance to customers on the SKiLL platform.
- Serve as the primary point of contact for education customer service phone queue, addressing inquiries and providing support as needed.
- Coordinate with education planners to develop and deliver educational programs.

Requirements:
- 1-2 years of experience in customer service or education support role.
- Bachelor's Degree preferred or equivalent work experience.
- Excellent communication and interpersonal skills.
- Ability to multitask and prioritize tasks effectively.

What We Look for:
- Strong problem-solving and customer service skills.
- Ability to work in a fast-paced team environment.
- Advanced skills in MS Office; SAP and Cvent preferred.