Incident Management Professional

hace 5 días


San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo

**Job Overview**

Hewlett Packard is a leading technology company seeking a skilled Incident Management Professional to join our team. As an Incident Management Professional, you will be responsible for receiving and processing incidents submitted through our CBA Tech Café form.

Responsibilities:

  • Process incidents in accordance with established guidelines.
  • Communicate effectively with clients to ensure clear understanding of next steps or resolution status.
  • Troubleshoot complex technical issues and provide effective solutions.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Proven experience in a technical support role or similar position.
  • Proficiency in ticketing systems and incident management tools.

Benefits:

  • Opportunity to work in a fast-paced environment.
  • Professional development opportunities.


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