Technical Solutions Specialist

hace 1 semana

Alajuela, Alajuela, Costa Rica Splunk A tiempo completo

Splunk is a leading provider of unified security and observability platforms. Our customers are the world's top enterprises, and they rely on us to keep their digital systems secure and reliable.

We're not just a company – we're a community. We believe that creating a culture of belonging isn't just the right thing to do; it's also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive.

We're seeking a highly motivated, inherently curious, results-oriented individual to join our dynamic Solution Engineering team. As a key member of our team, you will be the primary technical advisor for your customers, and their technical advocate within Splunk. You'll partner with Account Managers and Solution Engineers in this customer-facing role to deliver key activities that support the evaluation of the suitability of Splunk's products and solutions to customers remotely, with a focus on value-based differentiators.

Key Responsibilities:

  • Partner with Account Managers and Solution Engineers to deliver key activities that support the evaluation of the suitability of Splunk's products and solutions to customers remotely, with a focus on value-based differentiators
  • Research and respond to functional and technical elements of RFIs/RFPs
  • Deliver a variety of customer-facing workshops to enable our customers to learn about Splunk technology
  • Lead discovery calls to identify customer requirements
  • Work with customers across North and South America and internal Splunk teams after the sale to assist them with adopting Splunk's products and solutions
  • With training and mentoring, learn the skills to identify customer requirements, deliver demonstrations of Splunk's capabilities, and use our business value platform to correctly size licenses and establish the value of our solution
  • Work closely with the GSS team to develop and continually improve working practices, best practices, GSS processes and procedures

Must-have Qualifications:

  • You should ideally have either some experience in selling and supporting software products to IT organizations or have experience using or supporting technology in a business setting
  • Strong interpersonal skills, both written and oral, and an ability to communicate complex ideas to all levels of the business
  • A confident and comfortable presenter interested in developing these skills further
  • Ability to be organized and analytical, and will be able to eliminate sales obstacles using creative and adaptive approaches
  • Comfortable working for a dynamic technical organization with a fast growing customer base
  • Familiarity with programming or scripting is a plus
  • Desire to learn, grow and be a part of our expanding and dynamic team
  • Spanish or Portuguese speaker (professional level)

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