Strategic Account Development Manager

hace 6 días


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo
About the Role

As a Customer Success Manager, you'll be responsible for driving business growth for some of the most influential sellers on the Amazon Store. You'll ensure seller satisfaction by delivering an optimal level of service through strategic insights and high operational standards.

You'll own building and executing strategic joint business plans with your sellers, collaborating with them to explore innovative ways to identify and execute new selection, merchandising, traffic, and conversion drivers, and operational improvement opportunities.

The key responsibilities of a Customer Success Manager include:

  • Business Growth: Identify, action, and/or provide advice on how to improve business input metrics that drive growth and improve end-customer experience.
  • Seller Relationship Management: Build effective working relationships with your sellers; be a trusted advisor and a business advocate.
  • Program Process Excellence: Assist with the definition and design of tools, standard operating procedures, and processes of Seller Services.

We're looking for someone who is passionate about delivering exceptional customer experiences and driving business growth.



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