Learning Technology Expert

hace 1 semana


San José, San José, Costa Rica Smith+Nephew A tiempo completo

Job Description

The Digital Learning Systems Specialist is responsible for the functional and technical administration of learning solutions within the learning solutions organization.

This includes managing and maintaining the Learning Management System (LMS) or other e-learning platforms, ensuring smooth user experience and accessibility.

You will also provide day-to-day help and support in the use of the Learning Solutions, handle ServiceNow calls, and troubleshoot issues with digital learning tools.

In addition, you will work with 3rd Party Learning solutions system suppliers to resolve technical issues, stay up-to-date with maintenance releases and feature enhancements of SABA/Cornerstone platform, and participate in testing new releases and features.

You will also assist Content Developers and participate in projects where required, set up learning plans, badges, certifications pathways, and remediation in the system, publish and test learning content on all major browsers and devices, and support live learning events.

Key Responsibilities

  • Manage and maintain the LMS or other e-learning platforms
  • Provide day-to-day help and support in the use of the Learning Solutions
  • Handle ServiceNow calls and troubleshoot issues with digital learning tools
  • Work with 3rd Party Learning solutions system suppliers to resolve technical issues
  • Stay up-to-date with maintenance releases and feature enhancements of SABA/Cornerstone platform
  • Participate in testing new releases and features
  • Assist Content Developers and participate in projects where required


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