Talent Acquisition Specialist

hace 7 días


San José, San José, Costa Rica Mondelez International A tiempo completo
Job Overview

We are seeking a skilled Talent Acquisition Specialist to join our Service Operations team at Mondelez International. As a key member of our team, you will play a critical role in supporting impeccable service operations and driving standardization and simplification of processes.

The successful candidate will use their expertise to ensure that service level agreements and obligations are met, drive the development of standard operating procedures, and provide input for training materials. Additionally, they will analyze and report on exceptions, offer recommendations for process improvements, and lead the sustainable continuous improvement process for the team.

Main Responsibilities
  • Use case management tool to follow up on Hiring Managers requisition requests up to completion
  • Keep constant communication with vendors regarding background check progress and escalate cases to leadership as needed
  • Contacts new-hire and manager with onboarding instructions, and monitors the processes for background check completion with vendors
  • Coordinate pre-day 1 activities with Hiring Manager and communicate the day 1 logistics to the new hire
  • Contacts new-hire and manager with onboarding instructions, and monitors Workday for background check completion and pre-day 1 activities
  • Processes referral bonus for Mondelez employees
  • Responsible for data completeness of new hire records in Workday to prevent downstream data issues in our HR systems
  • Provide guidance and track the accuracy of the new hires information in Workday system
  • Support the dispatch of the tickets, New hires laptop requests, and conversion of contractor to employees' process
Requirements
  • Advanced English - must
  • Experience working in a virtual environment using supporting systems (Example: Case Management tools, Workday, Service Now etc) is desired
  • Minimum 1 year of experience in Customer Service
  • Talent Acquisition desired


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