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Software Deployment Engineer
hace 1 semana
About the Team
The BSX Support Engineering (SE) team plays a vital role as the first line of defense for all production and customer impacting issues for our esteemed brands - Shopping Experience, Kindle Unlimited (KU), Prime Reading, and Payments teams.
Key Job Responsibilities
In this role, you will be responsible for:
- Providing expert support engineering and troubleshooting services
- Collaborating closely with STT teams/QAE team in resolving tickets that align with the specified service level agreements
- Oversight of production builds, management of tools, and configuration of systems to facilitate smooth software product releases and ensure successful deployments
- Development of tools to aid operations and maintenance
- Reporting system and support status
- Owning one or more digital products or components
- Managing customer notification and workflow coordination and follow-up to maintain service level agreements
- Handling peak readiness and events without any issues
- Collaboration with the India Support engineering team to hand off or take over active support issues and create a team-specific knowledge base and skill set
