Business Services Operations Lead

hace 5 días


San José, San José, Costa Rica Mondelez International A tiempo completo

**Company Overview**

At Mondelez International, we are leading the future of snacking. We make delicious products that people love to eat.

We believe that everyone deserves the opportunity to thrive and have a fulfilling career. Our company is built on values that promote inclusivity, respect, and collaboration.

Our Business Services team plays a critical role in ensuring that our operations run smoothly and efficiently. As a Business Services Operations Lead, you will be responsible for overseeing compliance monitoring, quality assurance, and data protection activities.

**Job Description**

This role involves planning and executing daily activities, implementing and monitoring quality standards for your team, reviewing and adjusting key performance indicators and service level agreements to drive continuous improvement.

You will also monitor, analyze, and improve team performance to enhance customer satisfaction. Additionally, you will coach, motivate, train, and inspire direct reports, provide guidance and direction to your team, and manage individual performance.

**Required Skills and Qualifications**

To succeed in this role, you will need experience and knowledge in data management, leading teams, coaching, mentoring, managing performance driven by service level agreements and metrics, relationship management with a client focus, problem-solving and analytical skills, communicating effectively verbally and in writing, process management skills, and working in a shared service organization.

**Benefits**

As a Business Services Operations Lead at Mondelez International, you can expect a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

In addition, you will be part of a dynamic team that values diversity, inclusion, and collaboration. We offer flexible work arrangements, professional training and development programs, and opportunities to work with a global brand that makes a difference in people's lives.



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