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Operations Support Specialist
hace 1 semana
Welcome to WNS Global Services, where we empower our clients to outperform through our dedication to service excellence. Our team is comprised of experts who understand the importance of providing tailored solutions to meet the unique needs of each client.
We take pride in our scalable and functional delivery center in Costa Rica, which serves as a hub for our operations in North America, South America, and Europe. This strategic location enables us to efficiently serve clients across multiple industries, including Retail and Consumer Packaged Goods, and Insurance.
Our mission is centered around creating impactful solutions that drive business results for our clients. To achieve this, we leverage our deep domain expertise, partnership approach, and global delivery network. The result is a comprehensive offering that addresses the complex needs of our clients.
The ideal candidate will have a strong understanding of incident management, including opening incidents, transferring to resolver groups, following up with resolver groups, communicating incident status to customers, and resolving incidents where necessary. Additionally, they should possess technical competency in identified technologies and/or products and be able to provide extended support when needed.
