Trade Payments Contact Center Team Lead

hace 1 semana


San Francisco, Heredia, Costa Rica British American Tobacco A tiempo completo

**Unlock Your Potential in Global Trade Payments**

At British American Tobacco, we're seeking a highly skilled Trade Payments Contact Center Team Lead to join our team. This role is a key part of our GBS Finance function, responsible for providing support and guidance to our contact center team that serves Reynolds retailers and their sales representatives.

**Key Responsibilities:**

  • Act as a key support for the team, providing guidance and resolving inquiries about contracts, payments, and products.
  • Review and approve TLDs related to operation processes, ensuring accuracy and efficiency.
  • Complete assigned reports in a timely manner, maintaining high standards of quality.
  • Develop a continuous improvement attitude, analyzing and improving processes to enhance team performance.
  • Assist TMRs with inquiries related to contracted retailers, ensuring seamless communication.

**Requirements:**

  • C1 English Level
  • Student or graduated of Business Administration, Accounting, or related fields
  • Intermediate knowledge of Microsoft Office programs (Excel & Outlook)
  • At least 2 years of experience in a related field
  • Effective communication skills to work collaboratively with partners and team members

**Why Join Us?**

At British American Tobacco, we're committed to creating a better tomorrow. Our team is passionate about innovation, and we're looking for like-minded individuals to join us on this journey. As a Trade Payments Contact Center Team Lead, you'll have the opportunity to work with a global team, develop your skills, and contribute to our mission.



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