Trade Payments Contact Center Team Lead
hace 1 semana
**Unlock Your Potential in Global Trade Payments**
At British American Tobacco, we're seeking a highly skilled Trade Payments Contact Center Team Lead to join our team. This role is a key part of our GBS Finance function, responsible for providing support and guidance to our contact center team that serves Reynolds retailers and their sales representatives.
**Key Responsibilities:**
- Act as a key support for the team, providing guidance and resolving inquiries about contracts, payments, and products.
- Review and approve TLDs related to operation processes, ensuring accuracy and efficiency.
- Complete assigned reports in a timely manner, maintaining high standards of quality.
- Develop a continuous improvement attitude, analyzing and improving processes to enhance team performance.
- Assist TMRs with inquiries related to contracted retailers, ensuring seamless communication.
**Requirements:**
- C1 English Level
- Student or graduated of Business Administration, Accounting, or related fields
- Intermediate knowledge of Microsoft Office programs (Excel & Outlook)
- At least 2 years of experience in a related field
- Effective communication skills to work collaboratively with partners and team members
**Why Join Us?**
At British American Tobacco, we're committed to creating a better tomorrow. Our team is passionate about innovation, and we're looking for like-minded individuals to join us on this journey. As a Trade Payments Contact Center Team Lead, you'll have the opportunity to work with a global team, develop your skills, and contribute to our mission.
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