Travel Operations Manager
hace 4 días
**About Us**
Bcd Travel Corporate is one of the world's leading corporate travel management companies. Our teams work around the globe, helping clients travel smart and achieve more.
We're a dynamic company that values open communication, collaboration, and flexible work-life balance. Our employees are passionate about what they do and enjoy unique, often global, experiences that empower them to develop and grow within the organization.
In this role as a Team Leader, you will be responsible for providing guidance, instruction, training, and leadership skills to inspire your team to perform at their optimum.
You should create a cohesive team that works efficiently together to maximize the team's potential.
To be successful, you should have a track record of team motivation and positive results.
A top-notch Team Leader displays excellent interpersonal skills to build quality relationships with the team and with customers, is goal-driven, and manages day-to-day activities efficiently.
Main Responsibilities:
- Manage the day-to-day activities of the team
- Conduct training of team members to maximize their potential
- Weekly Huddle Meetings
- Respond and resolve internal customer inquiries
- Provide feedback to Travel Consultants to avoid future customer issues
- Monitor, sort, and work global distribution systems queues daily to maintain quality control
- Ensure team members are kept up to date with new policies, procedures, and announcements
- Real-time monitoring via available tools (Monster-board) and workforce management techniques to maximize resource efficiency and achieve service level goals / business objectives
- Maintain constant communication with Operations teams and advisors to coordinate needed staffing adjustments based on current and forecasted results
- Complete 1QA Monitor per month for each advisor
- Conduct and complete the Onboarding Certification process for New Hires
- Work out a leadership agenda and facilitate meetings whenever necessary
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