Travel Operations Manager

hace 4 días


San Francisco, Heredia, Costa Rica Bcd Travel Corporate A tiempo completo

**About Us**

Bcd Travel Corporate is one of the world's leading corporate travel management companies. Our teams work around the globe, helping clients travel smart and achieve more.

We're a dynamic company that values open communication, collaboration, and flexible work-life balance. Our employees are passionate about what they do and enjoy unique, often global, experiences that empower them to develop and grow within the organization.

In this role as a Team Leader, you will be responsible for providing guidance, instruction, training, and leadership skills to inspire your team to perform at their optimum.

You should create a cohesive team that works efficiently together to maximize the team's potential.

To be successful, you should have a track record of team motivation and positive results.

A top-notch Team Leader displays excellent interpersonal skills to build quality relationships with the team and with customers, is goal-driven, and manages day-to-day activities efficiently.

Main Responsibilities:

  • Manage the day-to-day activities of the team
  • Conduct training of team members to maximize their potential
  • Weekly Huddle Meetings
  • Respond and resolve internal customer inquiries
  • Provide feedback to Travel Consultants to avoid future customer issues
  • Monitor, sort, and work global distribution systems queues daily to maintain quality control
  • Ensure team members are kept up to date with new policies, procedures, and announcements
  • Real-time monitoring via available tools (Monster-board) and workforce management techniques to maximize resource efficiency and achieve service level goals / business objectives
  • Maintain constant communication with Operations teams and advisors to coordinate needed staffing adjustments based on current and forecasted results
  • Complete 1QA Monitor per month for each advisor
  • Conduct and complete the Onboarding Certification process for New Hires
  • Work out a leadership agenda and facilitate meetings whenever necessary

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