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Team Lead
hace 1 semana
**The Role**
This Team Leader position plays a key role in driving business success by overseeing a team of Travel Consultants.
The ideal candidate will have a solid understanding of the corporate travel industry, including policies, procedures, and processes.
Key responsibilities include providing guidance, instruction, and training to the team to ensure they are equipped to deliver exceptional customer service.
The Team Leader will also be responsible for monitoring team performance, identifying areas for improvement, and implementing strategies to enhance productivity and efficiency.
Main Challenges:
- Managing multiple priorities simultaneously
- Coordinating with Operations teams and advisors to meet business objectives
- Providing real-time feedback and coaching to team members
- Maintaining high levels of customer satisfaction
- Staying up-to-date with industry developments and best practices
