HR Service Delivery Specialist

hace 1 día


San Francisco, Heredia, Costa Rica Citi A tiempo completo

We are looking for a highly skilled HR Service Delivery Specialist to join our team at Citi. In this role, you will be responsible for providing a broad range of HR services to client groups within Citi.

Job Description:

Responsibilities
  1. Provide customer solutions with seamless delivery of service and solve employee's inquiries by answering calls and cases in a contact center environment
  2. Solve problems and investigate/resolve a wide variety of general inquiries that include gathering additional information, setting expectations, and working with the specialists when needed to fulfill the requests

Requirements:

  • Intermediate-advanced English level (Must)
  • Experience in customer service/contact center
  • High school diploma required
  • MS Office (Excel, Power Point, Word, Outlook) skills
  • Analytical and problem-solving skills
  • Consistently demonstrates clear written and verbal communication skills
  • Adaptable to changes

Additional Information:

  • Citi is an equal opportunity and affirmative action employer
  • Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran


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