Products and Services Strategist

hace 7 días


San Francisco, Heredia, Costa Rica Databricks A tiempo completo

Job Summary:

Databricks is seeking a driven Products and Services Strategist to join our high-impact, high-performing Go-to-Market (GTM) function within the Professional Services team. This role will be responsible for owning and developing a catalog of services and programs that ensure we provide customers with exceptional guidance, expertise, and training.

Key Responsibilities:

  • Work closely with cross-functional teams, including Sales, Operations, and delivery teams, to develop and continuously enhance the assets, tools, resources, and communities that support services delivery.
  • Lead key aspects of service development, pricing, competitive research, and positioning, leveraging data to drive decision making.
  • Collaborate with field delivery teams to drive the development of services offering collateral and the creation of delivery assets and playbooks.
  • Develop and implement programs to leverage insights from customers, internal teams, and the market to measure, evaluate, and evolve the current portfolio of offerings.
  • Drive ongoing field training on Service Catalog and Offerings, leveraging various mediums, including presentations, QBRs, Flight School, and self-paced recorded learning modules.

Requirements:

  • 3+ years of experience leading programs and projects in a software technology company, ideally with experience in professional services.
  • Effective, clear, and concise communication skills, verbal and written, with the ability to synthesize complex concepts and data and present clear information to executives, cross-functional teams, and internal customers.
  • Exceptional interpersonal and influence skills, with experience driving cross-functional projects end-to-end and negotiating priorities across organizations at all levels.
  • Exposure to services solutions, offerings, programs, and services engineering.
  • Experience leveraging data to drive decision making.


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