Customer Service Specialist
hace 1 día
About the Role
We are looking for a skilled Customer Service Specialist to join our team in the telecom industry. As a Customer Service Specialist, you will be responsible for providing exceptional customer service and support to our clients.
Your Key Responsibilities:
- Coordinate and monitor the execution of orders, circuit installations, and activations
- Develop and maintain strong relationships with customers and agents
- Analyze and resolve customer complaints in a timely and professional manner
- Provide ongoing training and coaching to new employees
Skills and Qualifications:
- Demonstrated ability to organize and prioritize requests in a fast-paced environment
- Ability to set priorities, develop a work schedule, and track progress towards goals
- Knowledge of project management fundamentals and best practices
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