Customer Service Specialist

hace 1 día


San José, San José, Costa Rica Nitel A tiempo completo

About the Role

We are looking for a skilled Customer Service Specialist to join our team in the telecom industry. As a Customer Service Specialist, you will be responsible for providing exceptional customer service and support to our clients.

Your Key Responsibilities:

  • Coordinate and monitor the execution of orders, circuit installations, and activations
  • Develop and maintain strong relationships with customers and agents
  • Analyze and resolve customer complaints in a timely and professional manner
  • Provide ongoing training and coaching to new employees

Skills and Qualifications:

  • Demonstrated ability to organize and prioritize requests in a fast-paced environment
  • Ability to set priorities, develop a work schedule, and track progress towards goals
  • Knowledge of project management fundamentals and best practices


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