Customer Service Specialist
hace 6 días
Company Overview
We're a FinTech that's using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations.
We're a team of over 8,000 employees serving 200 countries and territories. We believe when money moves, better things happen.
The Role
You will be part of the Non-Payment Claims team. As a specialist in customer care, you will perform investigations on Non-Payment Claims to provide resolutions to customers within 20 days.
You will need at least 1-2 years' experience of investigation process flow with sensitive timeframes. A sense of urgency and detailed-oriented skills are a must since you will be working with international regulations.
Required Skills and Qualifications
- Methodical, detailed and organized.
- Responsibility to work autonomously.
- Problem-solving skills
- Procedure-oriented, customer-oriented and quality-oriented.
- Ability to follow instructions, procedures, and deadlines.
- English skills (B2+).
- Adhering to regulatory requirements.
- Ensuring documentation integrity.
- Intermediate Microsoft Office and Excel is a plus.
- Experience in shared services is a plus.
Benefits
You'll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.
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