Sales Portfolio Owner
hace 22 horas
About TTEC Digital
TTEC Digital is a leading provider of digital customer experience solutions. Our goal is to help clients deliver exceptional customer experiences, driving business growth and loyalty.
We are seeking a Renewal Sales Manager to join our Client Success Management team, responsible for managing a large portfolio of renewal contracts. As a Renewal Sales Manager, you will collaborate with internal stakeholders to secure every renewal, minimizing financial attrition, locking in favorable terms, and identifying growth opportunities.
Key Responsibilities:
- Own, drive, and manage the client-facing renewal process, collaborating with the TTEC Digital Account team to create a cohesive customer experience.
- Lead the customer-facing renewal sales cycle from 4+ months out from renewal expiration date, including preparing renewal contracts and client communications, and spearheading all client negotiations.
- Develop successful relationships with your portfolio of customers and partners.
- Execute win/win negotiation strategies for TTEC Digital Tier 1 account contract renewals, maximizing contract value while protecting and enhancing customer trust.
Requirements:
- 5+ years of experience in sales, customer success, or renewals, with a focus on negotiating contracts in the B2B SaaS industry.
- Strong executive presence and quality to partner closely within the multiple layers of the organization.
- Strong track record of achieving & exceeding Quota/KPI-based roles.
- Strong negotiation and objection handling skills that allow for value-based contract negotiations at the C-Suite level.
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