Fraud Prevention Specialist
hace 5 días
Job Description
\As a Fraud Prevention Specialist - Gift Cards, you will play a critical role in protecting our customers from fraud and abuse. You will be responsible for analyzing and monitoring payment products activity, identifying potential risks, and developing strategies to mitigate them.
\Key responsibilities include:
\- Developing and delivering a roadmap for fraud detection, prevention, and response related projects for NA Gift Cards.\
- Serving as an advisor to and working directly with the business owners, legal, and customer service teams to provide guidance on fraud and abuse involving gift cards.\
- Monitoring payment activity across payment channels and identifying new patterns indicative of fraud and abuse to mitigate risks and unintended use cases involving Amazon.\
- Liaising with customer service, legal, tech teams, and other internal and external stakeholders to mitigate fraud and abuse.\
- Providing regular updates to Gift Cards leadership and business team on metrics, successes, and failures of initiatives through regular business reviews.\
- Developing and optimizing new and existing monitoring systems, tools, and SOPs ensuring efficient and timely outputs.\
- Acting as primary point of contact in resolving escalations relating to Payments activity ensuring a customer-obsessed response for both internal and external customers.
Requirements
\To be successful in this role, you will need:
\- A strong background in program or project management, with experience in defining and implementing process improvement initiatives using data and metrics.\
- Knowledge of Excel at an intermediate level, including pivot tables, charts, multiple criteria lookups, and nested logical/IF formulas.\
- Experience managing stakeholders in cross-functional projects.\
- Relevant experience working on fraud or loss prevention within ecommerce/online payments industry.
About Us
\Amazon Support Services Costa Rica Srl is a dynamic and fast-paced environment that offers exciting opportunities for growth and development. We are committed to providing exceptional customer service and maintaining the highest standards of quality and integrity.
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