Fraud Prevention Specialist

hace 5 días


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

Job Description

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As a Fraud Prevention Specialist - Gift Cards, you will play a critical role in protecting our customers from fraud and abuse. You will be responsible for analyzing and monitoring payment products activity, identifying potential risks, and developing strategies to mitigate them.

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Key responsibilities include:

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  • Developing and delivering a roadmap for fraud detection, prevention, and response related projects for NA Gift Cards.\
  • Serving as an advisor to and working directly with the business owners, legal, and customer service teams to provide guidance on fraud and abuse involving gift cards.\
  • Monitoring payment activity across payment channels and identifying new patterns indicative of fraud and abuse to mitigate risks and unintended use cases involving Amazon.\
  • Liaising with customer service, legal, tech teams, and other internal and external stakeholders to mitigate fraud and abuse.\
  • Providing regular updates to Gift Cards leadership and business team on metrics, successes, and failures of initiatives through regular business reviews.\
  • Developing and optimizing new and existing monitoring systems, tools, and SOPs ensuring efficient and timely outputs.\
  • Acting as primary point of contact in resolving escalations relating to Payments activity ensuring a customer-obsessed response for both internal and external customers.
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Requirements

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To be successful in this role, you will need:

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  • A strong background in program or project management, with experience in defining and implementing process improvement initiatives using data and metrics.\
  • Knowledge of Excel at an intermediate level, including pivot tables, charts, multiple criteria lookups, and nested logical/IF formulas.\
  • Experience managing stakeholders in cross-functional projects.\
  • Relevant experience working on fraud or loss prevention within ecommerce/online payments industry.
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About Us

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Amazon Support Services Costa Rica Srl is a dynamic and fast-paced environment that offers exciting opportunities for growth and development. We are committed to providing exceptional customer service and maintaining the highest standards of quality and integrity.


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