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Credit Controller Analyst I

hace 3 meses

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Job Title: Credit Controller Analyst I

Department: Order to Cash

Job Summary:

We are seeking a skilled Credit Controller Analyst I to join our team at Thermo Fisher Scientific. As a key member of the Order to Cash Department, you will play a crucial role in supporting the business in the skilled management of credit exposure and collection of trade debt for the NA Region.

Key Responsibilities:

  • Handle customers in an assigned portfolio, ensuring compliance with payment terms and credit limits using the ERP system and Order Release Portal.
  • Perform risk assessments on new and existing accounts, recommending appropriate credit limits and terms.
  • Assist in achieving annual targets on collections and support credit risk assessments.
  • Track unapplied/unidentified payments.
  • Perform financial statement analysis and issue recommendations for credit line increases.
  • Perform the review and documentation of the "Credit Hold" process.
  • Release orders on hold based on credit analysis.
  • Set up credit terms for new clients and requests for extended payment terms.
  • Negotiation of payment plans and liaison with customers and commercial department.
  • Identify and analyze credit notes, debit notes, and cash not correctly applied.
  • Facilitate payment of invoices by credit card.
  • Handle web billing systems and customer systems.
  • Support the customers in the resolution of inquiries and provide updates.
  • Prepare statements and reports for the company accountant.
  • Report to supervisor of un-collectable accounts for third-party collection agency process.
  • Support training of new employees and mentor team members.
  • Participate in updating job aids and supporting documentation.
  • Find opportunities to improve processes and propose solutions.
  • To get involved in additional projects to develop analytical skills.
  • Provide support and fulfill company ethics and integrity standards.

Requirements:

  • High School Diploma required; Bachelor's in finance, accounting, economy, mathematics preferable, or equivalent to the position and/or 3+ years working on similar areas.
  • Previous work experience in Shared Service Centers.
  • B2+ English Level. Fluent in English written and spoken.
  • MS Office: Word, Power Point, Outlook - Intermediate Excel.
  • Experience in at least one ERP (Oracle, SAP, JDEdwards and/or Mainframe).

Desirable Requirements:

  • Experience in Cforia and/or Get Paid
  • Experience to generate and develop reports.

Competences:

  • Build customer loyalty: Provide trust between internal and external customers.
  • Adopt practical process improvement: Embrace continuous improvement using the internal model to improve processes and resolve issues.
  • Communicates Openly: Communicate honestly and appropriately with colleagues, leader and managers.
  • Develop growth: Demonstrate passion, commitment, a strong interest in results and understanding of objectives.
  • Stimulate personal growth and promote the development and growth of colleagues.
  • Promote continuous learning: Set a higher standard regarding processes and results.
  • Build organizational relationships: Promote collaboration, cultivate partnership, and lead by example.
  • Put the Customer First: Think and act with a customer-centric mentality to deliver exceptional customer experiences.
  • Lead Your Results: Take personal accountabilities for all you do and always exercise good judgement.
  • Find a Better Way Every Day: Be intellectually curious and embrace Practical Process Improvement (PPI).

Equal Opportunity Employer: Thermo Fisher Scientific Inc. is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. We believe that by accepting individual differences, we can drive innovation and achieve even greater success.