Servicenow Developer for ITSM Modernization
hace 19 horas
Splunk is dedicated to building a safer and more resilient digital world. Our unified security and observability platform empowers leading enterprises to secure and maintain the reliability of their digital systems.
At Splunk, we prioritize being an amazing career destination, as reflected in our numerous awards as a best place to work. We strive to create an inclusive environment where individuals can bring their whole selves to work, embracing what we call 'million data points'.
This means bringing not only your professional experience, problem-solving skills, and talent but also your joy, passion, and authenticity.
**Role:**
We are growing our IT team and seeking a dynamic Servicenow Software Developer with strong ServiceNow experience and development skills to join us in shaping our IT Service Management (ITSM) strategy and roadmap.
This role will involve collaborating closely with our ServiceNow Principal Architect and Development Teams to ensure the overall effectiveness of our ServiceNow solution at Splunk.
In this context, we are particularly interested in candidates with solid skills and experience in Configuration and Asset Management and their associated SNOW modules and capabilities.
**Responsibilities:**
- Manage CMDB health, integrations, Discovery, and Service Mapping
- Ensure successful implementation of system improvements
- Handle incidents per published SLAs, ensure system stability by leading required maintenance schedules, and address system issues impacting SLAs
- Implement ServiceNow workflows that integrate with external web services
- Design and develop a workflow framework applicable to many workflows and continually seek new opportunities to improve current manual processes
- Provide standard methodologies for guiding adoption and influencing customers to make investments in the solution
- Define the services that ServiceNow delivers and align with customers on service definitions, SLAs, and critical metrics
- Contribute to a ServiceNow roadmap that plans out investments in system maintenance, upgrade schedule, system improvements, and additions to the ServiceNow ecosystem that align with the longer-term goals and objectives of IT and SNOW's customers
**Qualifications:**
- Bachelor's degree or equivalent experience, typically 8+ years of overall ITSM experience and 4+ years' experience developing on the ServiceNow platform
- ServiceNow Certified Systems Administration (CSA) certification
- ServiceNow Certified Application Developer certification
- ITIL V3 Foundation or above
- Experience in HTML, CSS, JavaScript, AJAX
- Experience of one popular web framework - React, AngularJS
- Solid experience working with CMDB and Software and Hardware Asset Management modules in ServiceNow
- Ability to develop web services such as Scripted REST APIs and Rest Messages
- Experience integrating to multiple data sources used to populate the CMDB (SOAP, REST, Webhooks, and JSON as well as JDBC and file imports)
- Experience with standard methodologies of software development - logging, unit testing (ATF), code reviews, etc.
- Advanced scripting experience utilizing best practice formatting and comments in Script Includes, Business Rules, etc.
- Experience with upgrades and skipped update remediation
- Excellent communication skills
**Preferred Qualifications:**
- Experience using the Agile/Scrum methodology to define and deliver development work
- Certified Implementation Specialist certification in one of the OOTB ServiceNow modules (ITSM, ITBM, ITOM, etc.)
- ServiceNow Service Portal micro-certifications
- ITIL V4 Foundation or above
- Software Asset Management experience / certification
**What We Offer You:**
- A constant stream of new things for you to learn
- A set of extraordinarily hardworking, innovative, open, fun, and dedicated peers, all the way from engineering and QA to product management and customer support
- Growth and mentorship
- A stable, collaborative, and supportive work environment
At Splunk, we believe creating a culture of belonging isn't just the right thing to do; it's also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive.
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