Servicenow Developer for ITSM Modernization

hace 19 horas


San José, San José, Costa Rica Splunk A tiempo completo

Splunk is dedicated to building a safer and more resilient digital world. Our unified security and observability platform empowers leading enterprises to secure and maintain the reliability of their digital systems.

At Splunk, we prioritize being an amazing career destination, as reflected in our numerous awards as a best place to work. We strive to create an inclusive environment where individuals can bring their whole selves to work, embracing what we call 'million data points'.
This means bringing not only your professional experience, problem-solving skills, and talent but also your joy, passion, and authenticity.
**Role:**

We are growing our IT team and seeking a dynamic Servicenow Software Developer with strong ServiceNow experience and development skills to join us in shaping our IT Service Management (ITSM) strategy and roadmap.

This role will involve collaborating closely with our ServiceNow Principal Architect and Development Teams to ensure the overall effectiveness of our ServiceNow solution at Splunk.
In this context, we are particularly interested in candidates with solid skills and experience in Configuration and Asset Management and their associated SNOW modules and capabilities.

**Responsibilities:**

  • Manage CMDB health, integrations, Discovery, and Service Mapping
  • Ensure successful implementation of system improvements
  • Handle incidents per published SLAs, ensure system stability by leading required maintenance schedules, and address system issues impacting SLAs
  • Implement ServiceNow workflows that integrate with external web services
  • Design and develop a workflow framework applicable to many workflows and continually seek new opportunities to improve current manual processes
  • Provide standard methodologies for guiding adoption and influencing customers to make investments in the solution
  • Define the services that ServiceNow delivers and align with customers on service definitions, SLAs, and critical metrics
  • Contribute to a ServiceNow roadmap that plans out investments in system maintenance, upgrade schedule, system improvements, and additions to the ServiceNow ecosystem that align with the longer-term goals and objectives of IT and SNOW's customers

**Qualifications:**

  • Bachelor's degree or equivalent experience, typically 8+ years of overall ITSM experience and 4+ years' experience developing on the ServiceNow platform
  • ServiceNow Certified Systems Administration (CSA) certification
  • ServiceNow Certified Application Developer certification
  • ITIL V3 Foundation or above
  • Experience in HTML, CSS, JavaScript, AJAX
  • Experience of one popular web framework - React, AngularJS
  • Solid experience working with CMDB and Software and Hardware Asset Management modules in ServiceNow
  • Ability to develop web services such as Scripted REST APIs and Rest Messages
  • Experience integrating to multiple data sources used to populate the CMDB (SOAP, REST, Webhooks, and JSON as well as JDBC and file imports)
  • Experience with standard methodologies of software development - logging, unit testing (ATF), code reviews, etc.
  • Advanced scripting experience utilizing best practice formatting and comments in Script Includes, Business Rules, etc.
  • Experience with upgrades and skipped update remediation
  • Excellent communication skills

**Preferred Qualifications:**

  • Experience using the Agile/Scrum methodology to define and deliver development work
  • Certified Implementation Specialist certification in one of the OOTB ServiceNow modules (ITSM, ITBM, ITOM, etc.)
  • ServiceNow Service Portal micro-certifications
  • ITIL V4 Foundation or above
  • Software Asset Management experience / certification

**What We Offer You:**

  • A constant stream of new things for you to learn
  • A set of extraordinarily hardworking, innovative, open, fun, and dedicated peers, all the way from engineering and QA to product management and customer support
  • Growth and mentorship
  • A stable, collaborative, and supportive work environment

At Splunk, we believe creating a culture of belonging isn't just the right thing to do; it's also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive.


  • ITSM Process Engineer

    hace 4 días


    San José, San José, Costa Rica Splunk A tiempo completo

    Splunk OverviewSplunk is a leading enterprise technology company that specializes in providing unified security and observability platforms to its customers. The company's innovative solutions help organizations build a safer and more resilient digital world.Job Title: ITSM Process EngineerThe successful candidate will play a pivotal role in maturing all IT...


  • San José, San José, Costa Rica Splunk A tiempo completo

    Splunk is a leading enterprise technology company dedicated to building a safer and more resilient digital world. Our unified security and observability platform empowers customers to keep their digital systems secure and reliable.As a dynamic organization, we're seeking a Senior IT Service Management (ITSM) Specialist to join our Global Service Management...

  • Software Developer

    hace 2 días


    San José, San José, Costa Rica Splunk A tiempo completo

    Splunk IT is Growing and Seeking a Dynamic ServiceNow Software DeveloperWe're looking for a talented ServiceNow developer to contribute to our overall ServiceNow solution at Splunk. As we embark on our ITSM Evolution Program, we need someone with solid skills and experience in Configuration and Asset Management, particularly in the areas of CMDB health,...


  • San José, San José, Costa Rica Equifax A tiempo completo

    Job DescriptionWe are seeking a highly skilled DevOps Engineer to join our team and contribute to the modernization of our infrastructure. As a key member of our team, you will be responsible for developing and executing plans for deploying changes, improving reliability and performance, and providing services for software development tools.Key...


  • San José, San José, Costa Rica Pfizer A tiempo completo

    Company Overview">Pfizer, a leading global pharmaceutical company, is seeking an experienced Digital Operations Expert to join our team. Our company's digital and data-first strategy focuses on implementing impactful technology solutions across all functions.">Job Description">The successful candidate will be responsible for providing operational support...


  • San José, San José, Costa Rica Servicenow A tiempo completo

    Company OverviewWe are ServiceNow, a technology company that makes the world work for everyone. Our team of change makers is driven by a restless curiosity and a desire to innovate in ways no one else can.At ServiceNow, we believe that our best work happens when we live our best lives and share our unique talents. We do everything we can to make that...


  • San José, San José, Costa Rica Encora A tiempo completo

    **Overview**Encora is the preferred digital engineering and modernization partner of some of the world's leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora's technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data &...


  • San José, San José, Costa Rica L. L. Bean A tiempo completo

    We invite you to be part of our team of trailblazers dedicated to helping people discover and enjoy the outside. Come join us. Because on the inside we're all outsiders. And if it's outside, we're all in.The Information Services department's IT Process Automation team is looking for a high-performing ServiceNow administrator. The ServiceNow Administrator...


  • San José, San José, Costa Rica Epson America, Inc A tiempo completo

    About This RoleWe are seeking a highly skilled Key Account Business Developer to join our team at Epson America, Inc.As a Key Account Business Developer, you will be responsible for developing and implementing strategies to attract and retain key customers, with the ultimate goal of driving sales growth and increasing market share.


  • San José, San José, Costa Rica Encora A tiempo completo

    We're a global company providing innovation services and software engineering solutions from Silicon Valley, with 7 development centers in Latin America.**About us:**We are nearshore, ideal for various companies. We prioritize hiring professionals based on skills, not age, disability, religion, gender, sexual orientation, socioeconomic status, or...


  • San José, San José, Costa Rica Auriga Llc A tiempo completo

    About the ProjectAuriga LLC is seeking an experienced Embedded Software Developer to work on a project involving the development of software simulation models for various devices and platforms.The project requires a strong understanding of embedded systems, device functionality, and software development life cycles. The ideal candidate will have experience...


  • San José, San José, Costa Rica Intel A tiempo completo

    Company OverviewAt Intel, we're dedicated to creating innovative technology solutions that drive progress. As a Software Developer in our Manufacturing group, you'll have the opportunity to work on cutting-edge projects that impact global corporate customers.Job ResponsibilitiesWe're seeking an experienced developer with a strong background in Agile...


  • San José, San José, Costa Rica Equifax A tiempo completo

    We are seeking a skilled DevOps Engineer to join our team at Equifax. As a DevOps Engineer, you will play a crucial role in developing, managing, and executing plans for deploying changes, improving reliability and performance, boarding user groups, and improving services provided by the technology team supporting software development tools.Key...


  • San José, San José, Costa Rica Equifax A tiempo completo

    At Equifax, you have the opportunity to empower your career and reach your full potential. If you are looking for a challenging role that allows you to develop new skills, collaborate with talented professionals, and make a meaningful impact, we encourage you to apply.A successful Transformation Specialist - IT Operations will partner closely with the Change...


  • San José, San José, Costa Rica Equifax A tiempo completo

    Equifax is a leader in information solutions and technologies that enable businesses to power their possible.We are seeking a skilled Backend Developer to join our team, where you will have the opportunity to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact.Key Responsibilities:As a...


  • San José, San José, Costa Rica Modus Create A tiempo completo

    We are looking for an experienced iOS developer to join our team at Modus Create.**About the Role:**As an iOS software developer, you will be responsible for creating high-quality mobile applications that meet the needs of our clients. You will work closely with cross-functional teams to understand customer requirements and translate them into functional,...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    About Amzn Support Srvcs Costa RicaAt Amzn Support Srvcs Costa Rica, we're looking for a skilled learning experience developer to help us create and maintain business-critical global learning programs. Our ideal candidate is a creative problem-solver who can innovate and move quickly in a fast-paced environment.Job DescriptionWe're seeking a talented...


  • San José, San José, Costa Rica Dckap Inc A tiempo completo

    Company Overview">DCKAP Inc is a leading technology company with a mission to empower the growth of people across the globe and drive technological innovation.We are the people behind various innovative products such as QA Touch, VizB, Cloras, and flexiPIM, and we're looking for inspired individuals to join our team and fuel our vision.Job Description">As a...


  • San José, San José, Costa Rica Emerson A tiempo completo

    About the Role:The Full Stack API Developer at Emerson plays a vital part in our team's success by working closely with Architects, Functional Teams Managers, Customers, and Partners to implement APIs and Integrations that meet business requirements. This role involves handling operations of APIs and Integrations as well.Responsibilities:To design, build,...


  • San José, San José, Costa Rica Alquimia Analytica A tiempo completo

    Company Overview:">Alquimia Analytica is a forward-thinking company dedicated to delivering innovative solutions that cater to the needs of our clients in the United States. Our team is passionate about creating exceptional experiences and providing top-notch support.Salary:The salary for this role ranges from $1,000,000.00 to $1,000,001.00 per month,...