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Senior Technical Support Manager
hace 2 semanas
As a Team Manager at Tek Experts, you will be responsible for building, managing, and developing a team of 15-20 support engineers. You will ensure the team delivers exceptional customer service and act as a primary escalation point for team operational issues and customer delivery management.
You will provide accurate and timely communication to all stakeholders in a customer support issue and attend regular operational and business review meetings. You will also monitor KPIs to ensure proper business delivery and review processes and workflows to diagnose areas of improvement and propose improvement plans where gaps are found.
Required Skills and Qualifications- Dynamics 365 Operations, Dynamics 365 Business Central (ERP), Dynamics 365 Customer Engagement (CRM), and Microsoft Power Apps and Flows.
- Creative problem-solving skills, adaptability, and strong initiative.
- A customer-obsessed mindset, exceeding expectations.
- Proficiency in written and oral English.
Tek Experts fosters a culture of inspiring leadership and innovation. Our core leadership competencies include:
- Inspire: Creating an inclusive environment, leading with purpose, and acting with integrity and respect.
- Build: Owning business growth, driving innovation, and striving for excellence.
- Deliver: Setting clear priorities, embracing agility and change, and fostering collaboration for growth.
