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Our organization seeks a skilled Customer Service Specialist to provide top-notch support for live broadcast operations. The ideal candidate will possess excellent communication skills, strong attention to detail, and the ability to work effectively in a fast-paced environment.
**Key Responsibilities and Accountabilities:**
- Evaluate and escalate issues related to live broadcasts, collaborating with internal teams and vendors/providers to resolve technical problems.
- Monitor multiple video feeds simultaneously, maintaining a high level of awareness and attention to detail.
- Communicate effectively with stakeholders, providing timely updates on issue escalations and resolutions.
- Work collaboratively with cross-functional teams to analyze and address complex technical issues.
Main Job Requirements:
- Professional experience: At least 1 year.
- Language: English (required).
- Location: San José, Provincia de San José (required).