Digital Process Transformation Specialist

hace 2 semanas


San Francisco, Heredia, Costa Rica Citi A tiempo completo

The Digital Process Engineer is a developing professional role within the Business Operations Shared Services organization. This position requires dealing with most problems independently and has some latitude to solve complex problems, integrating in-depth specialty area knowledge with a solid understanding of industry standards and practices.

Key responsibilities include defining tasks' scope and deliverables that support project goals in collaboration with stakeholders, communicating effectively project expectations to stakeholders in a timely and clear fashion, and managing expectations with team members and other stakeholders.

This role also involves identifying and resolving issues and conflicts within the project team, identifying and managing project dependencies and critical path, planning and scheduling project milestones using appropriate tools, tracking main project milestones and deliverables, delivering and maintaining progress reports, proposals, requirements documentation, and presentations, analyzing results, and troubleshooting problem areas.

Additionally, this position requires managing changes in project scope, identifying potential crises, defining project success criteria, building and developing business relationships vital to the success of the project, and working closely with senior leaders from all functional backgrounds on all aspects of business operations.

A strong background in analytical thinking, data analysis tools, and methodologies is required, along with developed communication and diplomacy skills for exchanging potentially complex/sensitive information.

This role typically deals with variable issues with potentially broader business impact and applies professional judgment when interpreting data and results, breaking down information in a systematic and communicable manner.

Bachelor's/University degree or equivalent experience is required, along with excellent written and communication skills, the ability to influence, negotiate, and resolve conflicts, and deal effectively with senior leaders from all functional backgrounds.

The salary range for this position is estimated to be around $80,000-$110,000 per annum, depending on location and level of experience. Citi is an equal opportunity and affirmative action employer and offers a comprehensive benefits package to its employees.



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