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Multilingual Documentation Clerk

hace 1 semana

Alajuela, Alajuela, Costa Rica 3M A tiempo completo
Job Summary

The Multilingual Documentation Clerk will play a critical role in supporting various processes by efficiently evaluating incoming documents. Key responsibilities include determining whether a new order needs to be created or if the document should be attached to an existing order.

Main tasks involve tracking, monitoring, and following up on documents attached to orders, customer records, and updating relevant information in systems. The ideal candidate must ensure that average processing time for document information is within agreed Service Level Agreements (SLAs).

Key responsibilities include:

  • Accurate and timely documentation processing.
  • Handling documents in compliance with policies.
  • Processing documentation required for order entry of products within agreed SLAs from initial order receipt.
  • Efficient recognition and processing of documents.
  • Tracking, monitoring, and follow-up on documents attached to orders, customer records, and updating necessary information in relevant systems.
Requirements

High school diploma or equivalent, or university degree in process management.

Fluent English and French required. One year of customer service and data entry experience preferred. Experience with data management and ERP systems beneficial. Ability to work independently, managing incoming and outgoing workload daily.

Excellent organizational skills, good team player, strong analytical, and problem-solving skills required.

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