VMware Global Support Team Member

hace 4 días


San Francisco, Heredia, Costa Rica Vmware A tiempo completo
Technical Support Engineer

We are seeking a highly motivated and skilled technical support engineer to join our team in Heredia, Costa Rica. As a member of our team, you will have the opportunity to work with a talented group of professionals who are passionate about delivering exceptional customer service and support.

The successful candidate will be responsible for providing technical assistance to customers via phone, email, and chat, as well as troubleshooting complex technical issues related to VMware products and services. You will also be required to document solutions to technical issues and maintain accurate records.

Responsibilities

As a technical support engineer, your primary responsibilities will include:
  • Providing timely and effective support to customers via phone, email, and chat.
  • Troubleshooting complex technical issues related to VMware products and services.
  • Collaborating with other team members to resolve customer concerns and improve overall customer satisfaction.
  • Documenting solutions to technical issues and maintaining accurate records.

Requirements

To be considered for this role, you must have:
  • A bachelor's degree in computer science, information technology, or a related field.
  • At least 3 years of experience in technical support or a related field.
  • Excellent communication and interpersonal skills.
  • Familiarity with VMware products and services.
  • Ability to work effectively in a fast-paced environment.
  • Fluent written and verbal communication skills in English.

Benefits

We offer a competitive salary and benefits package, including:
  • A comprehensive health insurance plan.
  • A retirement savings plan.
  • A generous paid time off policy.
  • Opportunities for professional development and growth.

Location

This role is located in Heredia, Costa Rica, and requires occasional travel to our offices in the Americas Free Zone.

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