Operations Assistant
hace 4 días
Job Overview:
Citi Shared Services (CSS) is a vital partner to the Corporate Finance and Human Resources organizations. As a key member of the CSS team, the Ops Support Specialist will ensure financial and human resources operations and processes throughout the entire employment life cycle are carried out through the performance of world-class, scalable operations.
With a focus on delivering excellence in mission-critical, global products and local services for 84 countries, the successful candidate will also manage the governance of the Citi Solutions Center Network, serving 98,000 employees, supporting Citi's businesses and operational units.
Key Responsibilities:
- Support expansive services through phone calls and chat, working directly with next-level support
- Communicate daily with management on productivity, quality, and availability
- Facilitate training based on staff needs within the department and assist with answering staff questions as needed
- Assist with ongoing Lean and process improvement projects
- Resolve complex problems based on best practice/precedence, escalating as needed
Requirements:
- Bachelor's degree or university degree equivalent experience
- Previous relevant customer service experience
- English proficiency is a must
- Proficient in Microsoft Office
- General knowledge of client reporting across the industry and our competitors
- Proven organization and time management skills
- Demonstrated problem-solving and decision-making skills
- Consistently demonstrates clear and concise written and verbal communication skills
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