Supervisor de Call Center Área de Farmacia
hace 2 meses
**Funciones clave**:
Asumir la supervisión del equipo de atención al cliente en el área de farmacia, garantizando la atención oportuna y eficiente de las llamadas telefónicas de los clientes internos y externos. Asegurará que el equipo cumpla con los indicadores de productividad establecidos y que se mantenga al día con las mejores prácticas en el servicio al cliente.
**Requisitos y habilidades**:
**_Indispensables_**
- Técnico en Administración de Empresas con énfasis en Mercadeo o Ventas.
- Experiencia en posiciones de supervisión de Call Center, con conocimientos del mercado de productos farmacéuticos.
- Habilidad en el manejo de herramientas de gestión de llamadas y de análisis de datos.
- Experiencia en el manejo de personal y habilidades de liderazgo.
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