Senior Compliance Specialist

hace 3 días


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

Amazon's Product Assurance, Risk and Security (PARS) organization is dedicated to protecting customers, associates, and partners from unsafe products, providing technical expertise, pioneering innovative tech solutions to complex problems, and delivering a world-class programmatic strategy to enable safe, compliant, and efficient execution across the global supply chain in an ever-changing environment.

About the Role

This full-time, permanent position is part of the rapidly expanding Chemical Safety and Compliance (CSC) program, which forms a key pillar of the PARS organization. The CSC mission is to protect the health of associates, customers, and supply chain partners by innovatively identifying hazardous chemical products across an ever-expanding catalog, executing internal and external mechanisms to gather required compliance requirements, and improving the Selling Partner Experience through implementing tech solutions to ambiguous challenges.

Key Responsibilities
  • Ensure that imported products have been tested in certified laboratories and comply with legal requirements of the importing country.
  • Verify all imported products have been properly entered into the destination country.
  • Classify products based on their potential hazardous risk for safe storage and transportation based on SOP, vendor SDS, and reliable information in compliance with global regulations.
  • Remove from marketplaces or escalate unsafe products to protect customers.
  • Identify and remove from the website products that violate our Restricted Products policies and proactively satisfy Amazon's regulatory obligations for these products.
  • Provide classification for complex ASINs that are blocked based on Ingredients, regulatory expertise, and guidelines.
  • Troubleshoot issues related to transport & storage classification and instruct Fulfillment centers to enable smooth inbound & outbound processes of hazmat flagged products.
Additional Responsibilities
  • Identification & implementation of improvement opportunities/automation to enhance process efficiency, quality, and customer experience with measurable impact.
  • Responsible for quality, root cause analysis on process & quality gaps, and recommend corrective actions.
  • Training and mentoring new hires and other associates, suggests improvements to training.
  • Creation and maintenance of SOPs and owns process updates.
  • Understanding of metrics, deep dive on KPIs, troubleshooting on reports, and multiple data sources.
  • Flagging any updates received from stakeholders on process to Lead/Manager.
  • Active participation in stakeholder calls, leading, and documenting the discussions.
  • Conduct feedback sessions, Training need identification (TNI), and maintenance of quality records and documentation.
  • Proven multitasking skills.

The ideal candidate will possess excellent analytical and problem-solving skills, with the ability to work in a fast-paced environment and adapt to changing priorities. Strong communication and interpersonal skills are essential for this role, as well as the ability to work effectively with cross-functional teams.


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