Operations Support Specialist

hace 1 semana


San Francisco, Heredia, Costa Rica Citi A tiempo completo

The Operations Support Analyst plays a vital role in providing operations support services, including record and documentation maintenance, storage and retrieval of records, account maintenance, imaging, and the opening of accounts in coordination with the Operations - Core Team. This position serves as the liaison between operations staff, relationship managers, project managers, custodians, and clients, ensuring seamless day-to-day operations support in alignment with Citi's operations support infrastructure and processes.

- The successful candidate will be responsible for updating help content used by Knowledge Hub end users to service client inquiries, executing assigned work, including annual review certification and change requests. They will also serve as a liaison to business for work assignments by asking fact-finding questions, following up on open items, and helping with content approval.

- In addition, they will conduct needs assessments and update content or develop content-related solutions according to business requirements, research and seek out solutions to inquiries on help content and all other open items related to business, including policy gaps and changes.

- Other key responsibilities include monitoring work progression, ensuring completion of assignments by requested due dates, and fulfilling clients' necessities while providing an exceptional client experience, measured by specific metrics.

**Key Qualifications:**

  • 0-2 years of relevant experience
  • Proficient in Microsoft Office
  • Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
  • Self-motivated and detail-oriented
  • Proven organization and time management skills
  • Demonstrated problem-solving and decision-making skills
  • Consistently demonstrates clear and concise written and verbal communication skills

**Job Requirements:**

  • Bachelor's degree/University degree or equivalent experience
  • Advanced English level (minimum 85%)
  • Leadership and people management skills
  • Minimum 2 years of working experience related to Recruiting/Staffing/Human Resources preferred
  • Minimum 2 years of working experience with Workday and Servicenow


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