Strategic Operations Manager

hace 3 días


San José, San José, Costa Rica Vml Map A tiempo completo
About VML MAP

VML MAP is a world-leading Centre of Excellence that humanizes the relationship between brands and customers through hyper-personalization at scale, marketing automation, and CRM.

A Leader in Personalized Customer Experiences

We work with some of the world's most admired brands to help them transform into customer-centric organizations. Our team of 1000+ technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities collaborate to deliver meaningful experiences that resonate in every action and interaction.

A Global Network

We are part of the global VML network, encompassing over 30,000 employees across 150+ offices in 60+ markets. Our culture values connection, belonging, and the power of differences, fostering an inclusive work environment that is both rewarding and career-forward.

The Business Center Lead RoleJob Summary

This leadership position plays a crucial part in ensuring the efficient delivery of our services. As a key member of the Marketing Operations - San Jose team, you will oversee the operations of our San Jose location and drive strategic initiatives to improve operational efficiency.

Main Responsibilities
  • Business and Administration Oversight: Streamline processes for improved efficiency and effectiveness.
  • Resource Allocation: Manage staff, budget, and equipment allocation.
  • Budget Management: Make decisions on targets and consistency of services and processes.
  • Team Leadership: Assist in recruiting, training, and mentoring employees to maximize their potential.
  • Strategic Planning: Develop and implement a strategy for the center that aligns with organizational goals.
  • Client Engagement: Build and maintain robust relationships with internal and external stakeholders.
Requirements
  • 5+ years of proven leadership experience in a managerial and supervisory role.
  • Experience working with cross-functional teams and delegating tasks.
  • Demonstrated capabilities in leadership roles; training and developing teams to meet measurable objectives.
  • Comprehensive understanding of market trends within marketing automation.
  • Excellent verbal and written communication skills.
  • Education or training in Business Administration, Project Management, or Operations.
About You

You bring a strong track record of leadership experience, excellent communication skills, and a passion for driving operational efficiency. If you're looking for a challenging role that offers opportunities for growth and development, we encourage you to apply.



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