Director of Campaign Operations

hace 1 semana


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

About Amazon Ads

At Amazon Ads, we sit at the intersection of advertising and eCommerce. With millions of customers visiting us every day to find, discover, and buy products, we believe that advertising, when done well, can enhance the value of the customer experience and generate a positive return on investment for our advertising partners.

We strive to make advertising relevant so that customers welcome it - across Amazon's ecosystem of mobile and desktop websites, proprietary devices, and Amazon Advertising. If you're interested in innovative advertising solutions with a relentless focus on the customer, you've come to the right place.

About the Team

The leader of this team will be expected to own their business and the needs of their customers in relation to campaign management. Managers of Campaign and Creative Managers (CCMs) develop internal working relationships, and are skilled project and/or program managers, delivering quantifiable service improvements in line with customer needs.

They develop high performing teams with clear goals to ensure team success, and partner closely with account management and design leadership to deliver results that matter to customers. Leaders in this team have direct accountability for continuously improving customer satisfaction and efficiency of our teams.

Job Description

  • Exhibits excellent judgment and leads through ambiguous business objectives.
  • Comfortable managing, analyzing and communicating results to senior management.
  • Experience using data and metrics to drive improvements.
  • Recruits, hires, and develops great people.

What You'll Do

This role will be responsible for:

  • Owning their business and the needs of their customers in relation to campaign management.
  • Developing internal working relationships and partnering closely with account management and design leadership.
  • Delivering quantifiable service improvements in line with customer needs.

Requirements

  • 2+ years of mentoring, leading and coaching experience.
  • Experience with sales CRM tools such as Salesforce or similar software.

About Amazon Support Services Costa Rica Srl

Amazon is committed to hiring the best talent from around the world. Our diverse workforce includes individuals from various backgrounds, cultures, and perspectives. We're proud to offer a workplace where everyone feels welcome and valued.



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