Order Management and Logistics Coordinator
hace 4 días
- Collaborate with cross-functional teams to manage global order-to-cash process
- Handle activities related to sourcing, transportation, and delivery of orders throughout the entire supply chain
- Own and manage all aspects of the customer relationship
- Handle customer complaints, reporting, and urgent matters
- Anticipate and identify customer requirements
- Make process improvement recommendations from data analysis
- Work closely with carriers to request international documents (BL, AWB) freight charges and shipment status
- Prioritize tasks according to urgency, stop line, shelf-life product, and other customer urgencies
- Act as the primary liaison with 3M customers
- Communicate clearly and professionally with 3M personnel by telephone and/or written correspondence
- Educate and inform customers of various processes and direct them to appropriate resources
- Develop and lead improvements and/or solutions to work processes and tools
- Handle non-routine and difficult inquiries
- Adapt differing techniques and methods to develop solutions for complex issues
- Order change, order status, product info inquiry, complaints, pricing, and inventory requests
- Resolve non-routine and difficult customer complaints and ensure response to product and service inquiries
- Have knowledge and understanding of current processing systems and provide service to internal and external customers
- Handle internal and external inquiries, claims, and complaints; interpret policies and regulations, investigate problems; and communicate with other departments and providers to research and resolve issues, identify, and implement service solutions
- Improve customer satisfaction by identifying patterns of problems and barriers to solutions
- Provide insight to resolve problems
- Participate in and maintain a quality service culture within the Customer Account Management Team
- Participate in daily team meetings to discuss recent activities, daily activities, and barriers to completing work
- Demonstrate excellent organizational and time management abilities to ensure multiple tasks are completed by designated deadlines
- Be self-motivated and able to work effectively in cross-functional groups and with internal and external customers
- Display demonstrated attention to detail to prevent errors in work
- Exhibit a flexible attitude and ability to work within a rapidly growing organization
- Work closely with others to ensure project deadlines are met while keeping relevant stakeholders informed
- Improve customer satisfaction by identifying trends, problems, and barriers
- Provide insight, make recommendations for resolution, and develop proactive solutions as part of the organization's continuous improvement culture
- Provide reports and handle non-routine and difficult inquiries across multiple functional areas
-
Order Management Coordinator
hace 11 horas
Alajuela, Alajuela, Costa Rica Philips A tiempo completo**Job Title:** Order Management CoordinatorAbout the Role:We are seeking a detail-oriented and organized individual to join our team as an Order Management Representative I. In this role, you will be responsible for managing sales orders to ensure timely delivery and customer satisfaction.Your Key Responsibilities:Validate sales order data upon receipt of...
-
Logistics Operations Coordinator
hace 10 horas
Alajuela, Alajuela, Costa Rica United Parcel Service A tiempo completoAt United Parcel Service, we're looking for a skilled and detail-oriented Logistics Operations Coordinator to join our team. This role is responsible for performing general administrative responsibilities, including report preparation using various software packages, information compilation from multiple sources, and handling small-scale projects.The ideal...
-
Global Order Management Coordinator
hace 4 días
Alajuela, Alajuela, Costa Rica 3M A tiempo completoJob OverviewThe Global Channel Service Analyst plays a pivotal role in ensuring seamless order management and customer satisfaction. Reporting to the [Manager's Name], this analyst will be responsible for overseeing global orders, collaborating with cross-functional teams, and providing exceptional customer service.Key Responsibilities:Accurately process...
-
Production Logistics Coordinator
hace 6 días
Alajuela, Alajuela, Costa Rica Medtronic A tiempo completo**Synchronizing Production Logistics for Global Success**We are looking for a highly skilled Production Logistics Coordinator to join our team at Medtronic. In this key role, you will be responsible for synchronizing our production logistics to meet customer demands while minimizing costs and maximizing efficiency.The successful candidate will have strong...
-
International Trade and Logistics Coordinator
hace 2 horas
Alajuela, Alajuela, Costa Rica Ecolab A tiempo completo**Shape the Future of Global Trade**We are seeking a skilled International Trade and Logistics Coordinator to join our team and play a key role in driving the success of our global trade operations.The ideal candidate will have strong analytical skills, excellent communication abilities, and a deep understanding of international trade regulations and...
-
Global Procurement and Logistics Coordinator
hace 4 días
Alajuela, Alajuela, Costa Rica Medtronic A tiempo completoAbout UsWe are a leading global healthcare technology company, dedicated to alleviating pain, restoring health, and extending life through innovative technologies and therapies. Our mission is to improve the lives of millions of people worldwide.We are seeking a highly skilled Global Procurement and Logistics Coordinator to join our team. In this role, you...
-
Order Management and Support Specialist
hace 5 días
Alajuela, Alajuela, Costa Rica 3M A tiempo completo**Responsibilities and Expectations**The Order Management and Support Specialist will be responsible for managing customer relationships, ensuring timely order entry, accurate pricing, and providing exceptional support to customers.This role involves collaborating with cross-functional teams to manage the entire order-to-cash process, from sourcing and...
-
Procurement and Planning Coordinator
hace 5 días
Alajuela, Alajuela, Costa Rica 3M A tiempo completoAbout the RoleWe are seeking a highly motivated and detail-oriented Procurement and Planning Coordinator to join our team. As a key member of our supply chain team, you will be responsible for procuring materials, scheduling production, and monitoring inventory levels.Main ResponsibilitiesSource and procure materials from suppliers, negotiating prices and...
-
Logistics and Inventory Manager
hace 5 días
Alajuela, Alajuela, Costa Rica 3M A tiempo completoJob SummaryThe Logistics and Inventory Manager will be responsible for managing the flow of goods, services, and information from raw materials to end customers. This position requires strong analytical and problem-solving skills, as well as excellent communication and leadership abilities.Main ResponsibilitiesOversee the receipt, storage, and shipment of...
-
Logistics and Planning Expert
hace 6 días
Alajuela, Alajuela, Costa Rica Medtronic A tiempo completoLogistics and Planning ExpertThe Logistics and Planning Expert will be responsible for analyzing and developing supply chain strategies that support business goals. This role requires strong analytical and communication skills, as well as expertise in logistics and planning principles.Key ResponsibilitiesAnalyze and develop supply chain strategies that align...
-
Trade and Logistics Specialist
hace 7 días
Alajuela, Alajuela, Costa Rica Ecolab A tiempo completoAbout the PositionWe are seeking a highly skilled Trade and Logistics Specialist to join our team. As a Trade and Logistics Specialist, you will be responsible for managing trade and logistics activities to ensure containers are delivered vs. expectations.Key ResponsibilitiesManage trade and logistics activities to ensure timely delivery of containersAct as...
-
Risk Management Coordinator
hace 2 días
Alajuela, Alajuela, Costa Rica Smiledirectclub A tiempo completoAbout UsSmileDirectClub is a revolutionary company that believes everyone deserves a smile they love. Our mission is to provide greater access to affordable orthodontic care, making it possible for people to transform their lives and achieve a confident smile.Job SummaryWe are seeking a highly motivated and detail-oriented Risk Management Coordinator to join...
-
Logistics Team Leader
hace 2 semanas
Alajuela, Alajuela, Costa Rica Ecolab A tiempo completoWith annual sales of $15 billion, Ecolab (ECL) is the global leader in water, hygiene and energy technologies and services that protect people and vital resources.Our 49,000 associates help make the world cleaner, safer and healthier by delivering critical insights and innovative solutions to help our customers achieve clean water, safe food, abundant...
-
Order Entry and Validation Supervisor
hace 2 horas
Alajuela, Alajuela, Costa Rica 3M A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced individual to lead our Order Document Intake Team.The successful candidate will have a proven track record in managing teams, coaching, and developing new members, with a strong focus on customer service and order management.The role involves supervising order entry, validation, and related...
-
Customer Service Operations Coordinator
hace 10 horas
Alajuela, Alajuela, Costa Rica Amentum A tiempo completo**About Amentum**Amentum is a leading provider of operations and logistics solutions. We are seeking a highly skilled Customer Service Operations Coordinator to join our team.Job Summary:The Customer Service Operations Coordinator will be responsible for providing exceptional customer service to our clients, while also ensuring the smooth operation of our...
-
Inventory Management Coordinator
hace 4 días
Alajuela, Alajuela, Costa Rica Ecolab A tiempo completoEcolab offers a unique opportunity to develop a comprehensive understanding of our supply chain operations. As a Supply Chain Development Specialist, you will work closely with cross-functional teams to identify areas for improvement and implement process enhancements.Some key aspects of this role include:Developing and maintaining relationships with...
-
Global Supply Chain Coordinator
hace 7 días
Alajuela, Alajuela, Costa Rica Ecolab A tiempo completoAbout the RoleWe are seeking an experienced Supply Chain Coordinator to join our team. As a Supply Chain Coordinator, you will be responsible for coordinating daily iTrade operations (Caribbean) to ensure containers are delivered vs. expectations.Key ResponsibilitiesCoordinate daily iTrade operations to ensure timely delivery of containersAct as the primary...
-
Logistics Ocean Booking Agent
hace 2 semanas
Alajuela, Alajuela, Costa Rica 3M A tiempo completoTo assist in the administration of transportation and ocean export support services.To perform routine activities aimed at achieving quality requirements, cost effective transportation alternatives and customer service.**Main Qualifications**:- Responsibilities include scheduling and booking export shipments.- Handling of ocean FCL Export Shipments.-...
-
Associate Logistics Analyst
hace 4 días
Alajuela, Alajuela, Costa Rica Ecolab A tiempo completoEcolab is seeking a **Logistics Analyst **to join its transportation department.Under the direction of logistics leadership, you will be an analytical problem-solver, accountable for supporting processes with proven data collection and analysis skills.You will have the opportunity to identify and implement process improvements and receive recognition for...
-
Order Document Intake Coordinator
hace 2 días
Alajuela, Alajuela, Costa Rica 3M A tiempo completo**Job Overview:**The Order Document Intake Analyst will provide critical support for various processes by quickly and accurately evaluating incoming documents.Main Responsibilities:Evaluate and determine the necessity of new orders or document attachment to existing orders.Track, monitor, and follow up on attached documents, updating customer records and...