Order Management and Logistics Coordinator

hace 4 días


Alajuela, Alajuela, Costa Rica 3M A tiempo completo
Responsibilities
- Collaborate with cross-functional teams to manage global order-to-cash process
- Handle activities related to sourcing, transportation, and delivery of orders throughout the entire supply chain
- Own and manage all aspects of the customer relationship
- Handle customer complaints, reporting, and urgent matters
- Anticipate and identify customer requirements
- Make process improvement recommendations from data analysis
- Work closely with carriers to request international documents (BL, AWB) freight charges and shipment status
- Prioritize tasks according to urgency, stop line, shelf-life product, and other customer urgencies
- Act as the primary liaison with 3M customers
- Communicate clearly and professionally with 3M personnel by telephone and/or written correspondence
- Educate and inform customers of various processes and direct them to appropriate resources
- Develop and lead improvements and/or solutions to work processes and tools
- Handle non-routine and difficult inquiries
- Adapt differing techniques and methods to develop solutions for complex issues
- Order change, order status, product info inquiry, complaints, pricing, and inventory requests
- Resolve non-routine and difficult customer complaints and ensure response to product and service inquiries
- Have knowledge and understanding of current processing systems and provide service to internal and external customers
- Handle internal and external inquiries, claims, and complaints; interpret policies and regulations, investigate problems; and communicate with other departments and providers to research and resolve issues, identify, and implement service solutions
- Improve customer satisfaction by identifying patterns of problems and barriers to solutions
- Provide insight to resolve problems
- Participate in and maintain a quality service culture within the Customer Account Management Team
- Participate in daily team meetings to discuss recent activities, daily activities, and barriers to completing work
- Demonstrate excellent organizational and time management abilities to ensure multiple tasks are completed by designated deadlines
- Be self-motivated and able to work effectively in cross-functional groups and with internal and external customers
- Display demonstrated attention to detail to prevent errors in work
- Exhibit a flexible attitude and ability to work within a rapidly growing organization
- Work closely with others to ensure project deadlines are met while keeping relevant stakeholders informed
- Improve customer satisfaction by identifying trends, problems, and barriers
- Provide insight, make recommendations for resolution, and develop proactive solutions as part of the organization's continuous improvement culture
- Provide reports and handle non-routine and difficult inquiries across multiple functional areas

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