Support Specialist

hace 4 días


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo
Job Description Overview
We are looking for a skilled and dedicated individual to join our Shipping & Delivery Support team as a Full-Time On-Site Customer Service Associate. As a key member of our team, you will be responsible for resolving customer inquiries and issues related to shipping and delivery of products.
Key Responsibilities:
  • Analyze customer concerns and provide accurate and timely responses.
  • Research and resolve complex customer issues related to shipping and delivery.
  • Communicate effectively with customers to resolve their queries.
Requirements:
  • Located at Costa Rica.
  • Over 18+ years old with national ID or permanent resident ID (Dimex).
  • High School Diploma or equivalent.
  • Fluent English and Spanish language proficiency required.
  • Strong typing, phone, and computer navigation skills.
Preferred Qualifications:
  • Self-driven, motivated, and task-driven individual who can learn fast and operate with minimal support from Manager and Lead.
  • Customer service oriented.
  • Ability to embrace constant change with flexibility and good grace.
Our Team
As a member of our team, you will have the opportunity to work with a diverse group of professionals who share your passion for delivering exceptional customer experiences.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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