Global Quality Assurance Manager

hace 7 días


San Francisco, Heredia, Costa Rica Citi A tiempo completo

Job Description: We are seeking a Global Quality Assurance Manager to join our team at Citi. In this role, you will be responsible for coordinating testing calendars, developing processes to obtain and report key performance indicators, and interacting with teams across regions to ensure robust operations.

About the Team: Our team is responsible for ensuring the accuracy and conformance of reported transactions. We use a variety of tools and technologies to support our day-to-day operations.

Your Responsibilities:

  • Coordinate testing calendars with stakeholders to support approved plans
  • Develop processes to obtain and report key performance indicators, operational and capacity metrics
  • Interact with teams across regions to ensure robust operations
  • Support analysis and submission of reports to various stakeholders
  • Scheduling and facilitating forums to create and present senior presentations
  • Monitor data and non-data concerns
  • Engage in project management for multiple cross-functional projects

Requirements:

  • 7+ years of related experience
  • Financial Services Industry experience preferred
  • Proficient in Microsoft Office with an emphasis on MS Excel
  • Tableau Desktop Specialist certified preferred
  • Ability to work with multiple functions
  • Proven problem-solving skills
  • Consistently demonstrates clear and concise written and verbal communication skills


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