Global Finance Quality Assurance Pm Support
hace 2 semanas
This role is part of the Finance Chief Operating Office (COO) under the Global Quality Assurance program.
Quality Assurance (QA) is a key function that validates the accuracy of reported transactions, including data attribute values reported or that are used to support the reporting of underlying transactions, as well as a transaction's overall conformance to the reporting requirements.
Finance Quality Assurance program is a global initiative across five different locations: New York, Tampa, Costa Rica, Manila and Mumbai.
The QA Global Quality Assurance PM Support & Process Improvement Analyst position supports the execution of the QA Program Management in various activities including creating and maintaining SharePoint sites, process flows, running reports and analyzing data, monitoring ServiceNow tickets, action items, issue backlog, and support process improvement projects across the QA program.
Applies analytical thinking and knowledge of data analysis tools and methodologies.
Requires attention to detail when making judgments and recommendations based on the analysis of factual information.
Typically deals with variable issues with potentially broader business impact.
Requires good process improvement skills in addition to a project management, finance, and transformation background.
**Responsibilities**:
- Supports planning, directing and coordination of day-to-day activities of running a program or portfolio of programs.
- Monitor, escalate and remediate any risk associated with in-scope projects and ensure that preventive actions are installed in order to decrease the probability of future recurrence.
- Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval.
- Assist on the monitoring of Service Now tickets, generating reports, analyzing data and producing key metrics to support Finance QA process.
- Think Lean.
Able to demonstrate and implement the key concepts of Lean in a service-oriented setting particularly presenting various opportunities to eliminate waste and streamline processes.
- Assists with business case, review business requirements, gap analysis, feasibility study in long term benefit, requirement and solution review with stakeholders.
- Supports on the design of strategic business process modeling including creation and maintenance of process flows / value stream maps / etc.
- Adopt industry best practices to projects and see how these best fit to the organization.
**Qualifications**
- 3-5 years of experience managing or participating in projects and teams within the finance and/or Shared Services.
- Proven track record in supporting project management within a wider program, with high levels of dependency and multiple stakeholders.
- Can-do attitude and organizational skills with great attention to detail.
- Good interpersonal, presentation, advanced English written and verbal communication skills
- Experienced in the creation of detailed process flows and end to end project and program plans.
High level planning, organizing and documenting skills are essential
- Has multi-tasking ability, analytical and strong problem-solving skills
- Advanced skills on collaboration tools: Microsoft SharePoint 365, Teams, One Drive, etc.
- Advanced skills on Microsoft Excel and Power Query building planning worksheets, data models, budget trackers, analytics, etc.
- Experience with Service Now and Project Management tools such as Jira, Confluence PTS, Microsoft Project is a plus.
- Qualification and/or certification in project management & process improvement methodology (Ex.
Lean or Six Sigma) is preferred
- Advanced English (mandatory)
**Education**
- Bachelor's/University degree in Business Management, Finance or Project Management and/or equivalent experience
- CitiLean/Lean/Six Sigma Black Belt certification a plus
- Project Management certification is a plus
- **Job Family Group**:
Finance
- **Job Family**:
Fin Solutions Dsgn & Implement
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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