Human Resources Center Lead

hace 12 horas


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

We are seeking a highly skilled and experienced Human Resources Center Lead to join our Amzn Support Srvcs Costa Rica team. As a Human Resources Center Lead, you will play a critical role in assisting and supporting our North American Customer Fulfillment Operations Team.

The Operations organization and the people who work in it are essential to our success. Every day, we solve for unique challenges and deliver billions of unique products to millions of customers. Our robust and innovative Human Resources business supports our day-to-day operations and helps to deliver an experience where employees can bring their best selves to work, engage, interact, grow, and fulfill our customer standards.

In this role, you will be responsible for managing a team of Regional Center Coordinators, delivering services to Amazon Fulfillment Center employees and Site teams across the network. Key responsibilities include workflow and escalation management, ensuring that services are delivered to sites in a timely and defect-free manner, monitoring against service level agreements, and analyzing workflow data to translate findings into process improvements.

You will also be responsible for coaching and knowledge building, including building and refreshing training material for centralized HR processes, executing training and upskilling within respective teams, coaching and managing performance of individuals, and analyzing workflow data to translate findings into additional training as needed.

This role requires excellent leadership and communication skills, with the ability to partner directly with site and regional leaders to address one-offs and/or process breakdowns. You will be part of a team that actively seeks customer feedback to improve levels of service.


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