Data Analytics Expert

hace 4 semanas

San José, San José, Costa Rica Netskope A tiempo completo

About Netskope:

Netskope is a cloud-based security company that provides innovative solutions to protect data in the modern era. With the traditional network perimeter dissolving, we recognized the need for a new approach to security, one that follows and protects data wherever it goes.

About the Position:

We are seeking an exceptional Data Analyst to join our Customer Solution Group (CSG). As a key member of our team, you will play a pivotal role in driving data-driven decision-making, delivering impactful insights, and enhancing customer satisfaction within our organization.

Responsibilities:

  • Collaborate with executives and stakeholders across the CSG to understand their data needs and requirements, providing strategic guidance and consultation to translate these needs into actionable analytical problems.
  • Act as a Player-Coach, providing guidance, mentorship, and support to more junior team members, potential to grow into a people manager.
  • Develop best practices approaches and coaching structure for data analysts on the team.
  • Drive end-to-end analytical development, from data collection and cleaning to analysis, visualization, and storytelling, delivering valuable insights to stakeholders.
  • Conduct comprehensive data analysis, focusing on customer-related metrics and key performance indicators, to identify trends, patterns, and correlations that inform business decision-making.
  • Build intuitive presentations, infographics, and data visualizations to tell stories through data that convey key performance metrics, trends, and relationships.
  • Utilize Looker (or similar tools like Tableau or Power BI) and SQL to create and maintain visually compelling dashboards, reports, and perform data extraction and manipulation as necessary.
  • Develop a deep understanding of our data, including operational metrics, customer behavior, satisfaction, and workflows, providing actionable recommendations to enhance team operations and improve the overall customer experience.
  • Proactively identify opportunities for improvement across CSG, contributing to enhancements in customer satisfaction and retention strategies.
  • Collaborate with cross-functional teams to gather and integrate data from various sources, ensuring data quality, accuracy, and consistency.
  • Provide regular reporting and performance updates to relevant stakeholders, highlighting key findings, emerging trends, and actionable recommendations for continuous improvement.

Requirements:

  • 8+ years of professional experience as a Data Analyst.
  • Demonstrated problem-solving skills, coupled with critical and strategic thinking abilities, enabling you to identify opportunities for improvement and provide actionable recommendations through insights and analysis.
  • Demonstrated leadership experience, with the ability to effectively manage and mentor a team.
  • Proficiency in Looker (or similar tools like Tableau or Power BI) with the ability to create and maintain complex dashboards, reports, and perform data extraction and manipulation.
  • Familiarity with SQL is a strong plus.
  • Extensive experience working with diverse datasets, managing business metrics, and key performance indicators.
  • Highly organized and detail-oriented, with the ability to manage multiple projects and priorities concurrently.
  • Experience generating visual representations, such as graphs, charts, or heatmaps, to facilitate data interpretation and effectively communicate results to diverse stakeholders.
  • Excellent communication skills, both written and verbal, enabling effective presentation of complex data findings to non-technical stakeholders.
  • Experience with voice of customer solutions, such as Medallia or Qualtrics, is a plus.

Compensation and Benefits:

We offer a highly competitive salary range of $120,000 - $180,000 per year, depending on experience, as well as a comprehensive benefits package, including health insurance, 401(k) matching, and generous paid time off. Additionally, you will have access to cutting-edge technology, training opportunities, and a dynamic work environment that fosters growth and innovation.

Why Choose Netskope:

Netskope is committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. We strive to be a leader in diversity, equity, and inclusion, fostering a culture that celebrates individual differences and promotes equal opportunities for all employees. Join our team and be part of a collaborative, fast-paced environment that challenges you to grow and excel.

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