Senior Business Analyst

hace 2 semanas


San José, San José, Costa Rica Western Union A tiempo completo

**Unlock Career Opportunities with Western Union**

A dynamic and experienced French language expert is required to join our Global Network Compliance & Risk Operations team as a Senior Business Analyst. Located in Santa Ana, Costa Rica, this role offers a unique chance to contribute to the timely assistance of stakeholders and monitor progress of KYA/KYCC recertification plans.

**Key Responsibilities:**

  • Assist stakeholders in achieving compliance objectives and ensure timely progress of KYA/KYCC recertification plans.
  • Handle due diligence documentation for prospective and existing WU Agents.
  • Conduct calibration sessions with Agents and refresh their training.
  • Serve as a single point of contact for Agents during onboarding and recertification events, providing an exceptional Agent experience.
  • Coordinate all KYA related activities with regional teams.
  • Participate in regular follow-up meetings with stakeholders (Regional KYA, ROCs Agent Implementation, others).

**Requirements:

  • Bachelor's degree in Business Administration or Marketing, or equivalent 3-5 years of experience in Customer Service, Training & Quality Analysis.
  • Fluency in English (B2+ or higher) and proficiency in a third language (French).
  • Intermediate technical skills, computer systems knowledge, intermediate Excel Skills, and good Microsoft Office package familiarity.
  • Advanced soft skills, analytical abilities, and attention to detail.
  • Critical-thinking, problem-solving, and goal-setting skills are essential.

**What We Offer:

This hybrid role offers a competitive salary and comprehensive benefits package, including paid time off, extended maternity leave, in-house company doctor services, continuing education opportunities, transportation services, parking spaces, flexible working schedules, referral program awards, employee resource groups, carpooling programs, Price Smart membership, Pan American Medical and Life insurance, and cafeteria subsidies.

**Estimated Salary Range:** $50,000 - $70,000 per year, depending on qualifications and experience.

Western Union values in-person collaboration, learning, and ideation whenever possible. This creates value through common ways of working and supports the execution of enterprise objectives, ultimately helping us achieve our strategic goals. By connecting face-to-face, we can learn from our peers, problem-solve together, and innovate.



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